Satmetrix Webinar: Getting Started with Net Promoter
Would you recommend us to a friend or colleague? That simple question is the foundation for Net Promoter®, a loyalty metric and management discipline that is gaining industry-wide recognition as a radical method for measuring and managing customer experience and profitable growth. This webinar features an overview of the metric and associated discipline, plus insights for getting started with Net Promoter. Topics include:
- Tactics for implementing Net Promoter and collecting relevant data
- Using Net Promoter to understand referrals, purchase intent, and competitive performance
- Leveraging Net Promoter Fast Start Edition™ — a new Satmetrix offering for quickly and easily learning your organization's Net Promoter Score