Webinar
Getting Started with Net Promoter®
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Would you recommend us to a friend or colleague? That simple question
is the foundation for Net Promoter®, a loyalty metric and management
discipline that is gaining industry-wide recognition as a radical method
for measuring and managing customer experience and profitable growth.
This webinar features an overview of the metric and associated
discipline, plus insights for getting started with Net Promoter. Topics
include:
- Tactics for implementing Net Promoter and collecting relevant data
- Using Net Promoter to understand referrals, purchase intent, and
competitive performance
- Leveraging Net Promoter Fast Start Edition(tm) - a new Satmetrix
offering for quickly and easily learning your organization's Net
Promoter Score
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