Improve Your Customer Experience Management
with Net Promoter
Fall 2008 Webinar Series
click here to registerNet Promoter is more than just the question or the score it is a discipline that focuses on creating a customer centric view. See how companies are using Net Promoter to implement a Net Promoter discipline throughout their corporate culture to increase positive word of mouth and drive profitable growth.
Building Blocks of a Successful Enterprise Net Promoter Program
September 10th 2008 - 10am PST, 12pm CST, 1pm EST
Net Promoter is more that just measuring the score; it's implementing a complete discipline throughout your organization. Learn the key steps in developing a Net Promoter framework and the strategies and tactics required to be successful.
The Economic Value of Word of Mouth
September 24th 2008 - 10am PST, 12pm CST, 1pm EST
Satmetrix has undertaken its own independent research examining Net Promoter, positive and negative word of mouth (WOM), and the economic impact on corporate growth. Join Dr. Vince Nowinski, Principal Methodologist at Satmetrix, as he discusses the link between customer loyalty and customer behaviors that contribute to financial success for companies in the financial services - credit card industry.
Managing Relationships with Your Most Strategic Accounts
October 8th 2008 - 10am PST, 12pm CST, 1pm EST
Learn how companies are building strategic initiatives to ensure exceptional customer service, interacting with their top accounts and using a Net Promoter program to collect, distribute and take action on customer feedback.
Answering the Ultimate Question
October 22nd 2008 - 10am PST, 12pm CST, 1pm EST
Join Richard Owens, CEO Satmetrix, as he shares key insights from the upcoming book, Answering the Ultimate Question. This session will focus on excerpts from interviews with executives from leading companies and their secrets for creating a customer centric business model.
Additional, Web-based seminars are located at Satmetrix Webinar Archive in our Resources section.