Satmetrix Webinar Archive
Satmetrix offers educational webinars on a variety of themes pertaining to customer loyalty. The sessions are recorded and posted online for easy viewing. Visual and audio content comes from one source — there is no need to dial into a separate teleconferencing number.
Previously recorded webinars
Please note that registration is required to access the individual archives.
Competitive and Cross-Cultural Benchmarking
April 22, 2008
Social Networks and Brand Recognition - featuring Charlene Li, Forrester Research
March 19, 2008
Designing for Action
March 19, 2008
Building a Net Promoter Program Brick by Brick
March 19, 2008
Net Promoter Economics: Exploring the Impact of Word of Mouth
March 12, 2008
Driving Customer Growth and Retention in B2B Markets
November 1, 2007
Net Promoter Best Practices Case Study: Closing the Gap between Executive Vision and Front-line Action
October 24, 2007
Achieving with customer experience management
September 12, 2006
Getting started with Net Promoter®
August 8, 2006
Tools and techniques for demystifying B2B loyalty and customer satisfaction programs
June 28, 2006
Creating good profits with Net Promoter
April 5, 2006
Webinar co-hosted by Satmetrix and the Institute for the Study of Business Markets (ISBM).