Net Promoter with everything on it, to go.
Turbocharge your Net Promoter-based customer loyalty program. Impressively powerful and flexible, Xperience® Pro is the complete solution available for sophisticated enterprise Net Promoter-based customer loyalty programs.
|Faster than a speeding bullet.
More powerful than a locomotive. Able to… well, you get the idea. Give your customer loyalty program super powers with effective customer engagement tools, potent analytics, and pre-defined, role-based tasks and action reporting – everything you need to get actionable results in as fast as four weeks. All grounded in the precision and discipline you’ve come to expect from Net Promoter methodology.
Get everything you need to expand the Net Promoter discipline across your organization—regardless of where you are in the Net Promoter journey. Easy-to-use administration and a simple interface make user adoption a breeze.
|Close loops and streamline responsiveness to discover, uncover, recover.
Rescue detractors, increase the lifetime value of customers and drive accountability across your organization with Outlook-integrated real-time alerts and process support for closed-loop follow up. Transform customer opinion by uncovering root causes and acting quickly to surprise and delight.
Our comprehensive, configurable notifications functionality ensures that issues are sent to the right person for prompt resolution. We are also delighted to provide seamless workflow and data integration with customers’ instances of Salesforce.
Create a digital marketing army of passionate evangelists.
Xperience Pro, by prompting promoters at designated touchpoints, allows you to mobilize promoters to generate positive Word of Mouth and referrals using social media as well as traditional marketing methods. Promoters are prompted to share their recommendations, along with your offers and promotions, through popular social media applications. More brand promotion, less work for you.
Better see and visualize global customer sentiment.
Robust, automated comment categorization and sentiment tagging fosters better customer understanding in real time and allows you to take more immediate action. Our Text Analytics capability is available in 8 languages.
Word clouds let you view and compare topics within qualitative data, bringing a visual context to customer sentiment. Combined with powerful search and comment categorization, you can see key themes and tag important sentiment for follow-up. Advanced search provides even deeper segmentation.
|Make EVERYONE an owner of customer delight.
When managers have centralized access to actionable information, they can manage key accounts more effectively. Xperience Pro provides this capability with Business View and Performance Scorecards, which provide a single view of account health and risks that drives action.
|Interactive charts and dashboards drive actionable insights with an enterprise-wide view, while automated “push” PowerPoint reports engage the front line. PowerPoint integration also makes it easy to incorporate up-to-date Net Promoter data into critical presentations. Report across survey programs, and filter by region, account, call center, and individual for more effective analysis and rapid response. When everyone’s involved and accountable, your customers win!
|Don’t forget your customers on the go….
Extend your reach and work more effectively with our mobile platform support – your customers can respond to surveys from smartphones and tablets, and employees don’t need to be tied to a desk to see results and take action.
|Interested in learning more about how Satmetrix solutions can help you understand what makes your customers love you, and what makes them passionate advocates of your brand? Click here now, to start the conversation.|