Have it your way: A custom enterprise Net Promoter solution for unique needs

Satmetrix 11.x is a custom Net Promoter software toolkit for enterprise users with unique or specialized business requirements. Our professional services and consulting teams will create a Net Promoter system to meet your needs.

With Satmetrix 11.x, you can drive improvements in your customer experience efficiently and effectively with a real-time, hosted web-based software system. Designed for flexibility, ease of use and actionable data results, Satmetrix 11.x supports continuous improvement across all customer touch points and relevant and timely recovery efforts when you fall short of customer expectations.





Like our popular Net Promoter in the Cloud software, Satmetrix 11.x delivers on the four key things you need to do – and do well – to build a successful customer experience using Net Promoter. Developed solely for customer-obsessed companies that want the greatest benefit from their Net Promoter program, Satmetrix 11.x can help you:

Reduce customer churn and build stronger customer loyalty.
Capture and act on customer feedback quickly and effectively. Immediately identify customers or segments that are potentially at-risk. Give valuable customers the real attention that can transform detractors into promoters. Analyze outcomes captured in the customer responses to understand root causes and implement changes

Empower loyal customers to promote your brand.
Mobilize brand advocates and generate positive word of mouth by empowering Promoters to share their feedback through social media. Connect promoters to your internal marketing team to develop references and testimonials.

Generate more powerful customer insights to drive success
Know what your customers are saying to you and about you. Segment customer feedback in meaningful ways – by promoter/ detractor, region, product, and more. Uncover the insights you need to make better strategic and tactical decisions to constantly improve the customer experience

Drive customer obsession through accountability.
Capture follow-up actions in one place and analyze to identify themes. Cultivate a fanatical customer focus at every level of your organization. Increase accountability from the across departments and roles, from top to bottom via automatic push reporting and results sharing.



But wait, there’s more!

  • Advanced data collection and sample management
  • Integration capabilities with your CRM system
  • Sophisticated and custom-tailored reporting, analytics and dashboards
  • The ability to incorporate multiple loyalty indices and other business-specific metrics to track your company’s business drivers more closely
  • Advanced features from our cloud-based enterprise product, including word cloud, text analytics, and sentiment analysis); the ability to mobilize promoters; and more.

And of course our industry-leading business and technology consulting team is available to provide

  • Strategic consulting, including global best business practices
  • System architecture specification and integration
  • System and feedback design
  • Results analysis and action planning
  • On-line reporting
  • System hosting, monitoring and security


Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.