Enterprise View
Satmetrix Xperience aggregates the voice of the customer across your business.
Improve the Customer Experience across the Customer Journey
Your customers’ experiences cross functional boundaries, yet customer information is often managed in departmental silos. Satmetrix Xperience aggregates the voice of the customer across your organization, becoming your single repository for all customer feedback.
- A central repository means you only need one solution for enterprise feedback management
- Enterprise data integration adds CRM and financial data to respondent feedback to show how the customer experience impacts business performance
- Net Promoter Score® (NPS®) and satisfaction trends evaluate performance to provide a view of the total customer experience
- Global touch rules prevent over-surveying and improve response rates
Learn more about Satmetrix Xperience:
- Ease of Adoption: Drives action with immediate access to information
- Embedded Expertise: Reduces risk and accelerate your success
©2000-2011 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.