Solutions to suit all sizes

Customer Experience Management solutions with the built-in power of Net Promoter.
Standard
$1,500/mo
Includes 3 user licenses

Up to 2 Program

Touch Points

  • Up to 15,000 responses
  • 3 custom reporting segments
  • NPS program management
  • NPS reports & dashboards
  • Root cause analytics
PRO
$3,500/mo
Includes 10 user licenses

Unlimited Program

Touch Points

All Standard features plus:

  • Up to 50,000 responses
  • Unlimited reporting segments
  • Advanced program management
  • Advanced NPS reporting
  • Advanced root cause analytics
Enterprise
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Includes 10+ user licenses

US  888.800.2313

INT + 44 (0) 845.371.1040 

 All Pro features plus:

  • NPS program business consulting
  • NPS certification
  • Custom training packages
Start with a free 1:1 demo
Compare features
Standard
Pro
Enterprise
Pricing
Monthly pricing billed annually
$1,500
$3,500
Contact Sales
Users
3*
10*
>10
Program Management
Customer touch points (surveys)
Up to 2
Unlimited
Unlimited
Customer survey responses
Up to 15,000*
Up to 50,000*
> 50,000
Reporting filters
Up to 3 custom
Unlimited
Unlimited
Customer comment streams
In App
In App, Web page, Facebook
In App, Web page, Facebook
NPS program management
 
 
 
NPS application management
Add-on
Add-on
 
User data access restrictions
 
Add-on
 
Data import
 
 
 
Nps Reports
NPS reports & dashboards
 
 
 
Advanced NPS reports
 
 
 
Organization view chart
 
 
 
ROOT CAUSE ANALYSIS
Root cause analytics
 
 
 
Advanced root cause analytics
 
 
 
INTEGRATION
Salesforce
 
Add-on
 
Open APIs
 
 
 
Outlook/PowerPoint
 
 
 
CLOSED LOOP MANAGEMENT
Alerts and notifications
 
 
 
View action items by severity and age
 
 
 
View and monitor items by custom field
 
 
 
TRAINING AND SETUP
Online training webinars
 
 
 
Set-Up
Add-on
Add-on
 
Custom training packages
Add-on
Add-on
 
NPS certification
Add-on
Add-on
 
SUPPORT
Phone/email/web
8 x 5 local time
24 x 5
24 x 5
Service Level**
Gold
Platinum
Platinum
Account Management
 
 
 
CONSULTING
NPS program consulting
Add-on
Add-on
 
SECURITY
Hosting Infrastructure
 
 
Virtual Private Cloud
 
 
 
 

Note: Features listed for Enterprise are a combination of software and services recommended for enterprise customers.

* Additional users and responses available for purchase.

** Gold and Platinum describe response times for issues. Gold: Severity 1 = 24 hours, Severity 2 & 3: = 48 hours. Platinum: Severity 1 = 4 hours, Severity 2 = 24 hours, Severity 3 = 48 hours.

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