The Open Standard
Companies worldwide have embraced Net Promoter® as a flexible and comprehensive loyalty standard. Here’s why:
- It is based on a published, open methodology.
- Users share a common vocabulary and can easily benchmark their performance relative to others.
- Its widespread use has yielded numerous case studies to guide new companies as they adopt the methodology.
Satmetrix hosts the official Net Promoter community at www.netpromoter.com. The community features online and offline forums for sharing of best practices among companies using Net Promoter in their business. Join the community now to receive the monthly Net Promoter newsletter, learn about upcoming events, and stay informed of the latest research and news on Net Promoter.