Establish Your Net Promoter Baseline
More than the Score: Develop your Net Promoter Discipline
- What is your Net Promoter Score™ by segment? How does that compare to your industry?
- What are the drivers of loyalty in your business?
- How can you increase the percentage of Promoters, and reduce Detractors?
- How do you translate your Net Promoter Score to business economics?
Satmetrix Net Promoter programs deliver results. Simply calculating your Net Promoter score does not constitute an effective loyalty program, and has proven to have no significant positive impact on the business.
* Typical Program Results is derived from the Satmetrix Net Promoter Benchmark Database, and shows the relatively flat trend in NPS from 2001 to 2007.
Now you can quickly and effectively establish a healthy Net Promoter program:
- Go beyond measurement of your aggregate score to understand customer loyalty and performance gaps by segment and relative to the industry
- Leverage our best practices and lessons learned from over 700 implementations over 10+ years
- Gain the ability to analyze results through powerful on-line analytics and push-reporting
Loyalty Baseline for Net Promoter provides
- Rapid, 8-week implementation that includes the technology and expertise to measure and identify opportunities to improve NPS
- An in-depth analysis from our loyalty experts that evaluate your customer loyalty and identify opportunities within defined segments, business units, or regions
- A solid foundation and roadmap for a comprehensive Net Promoter program that improves retention, increases referrals, and drives growth