A Net Promoter Solution That’s Ideal for Smaller Businesses and Franchises

Satmetrix now offers NPS® Go is an easy-to-use solution particularly suited to the needs of smaller businesses and franchises. NPS Go provides the fastest path to Net Promoter success with a complete and powerful solution that’s simple to deploy. Like our enterprise offering, NPS Go is a cloud-based software application, incorporating more than a dozen years of expertise and best practices that make it easy for you to implement Net Promoter in your businesses.

Only NPS Go gives your business or franchise the ability to deliver on the four things you need to do – and do well – to build a successful customer experience using Net Promoter:

  • Reduce churn and build stronger customer loyalty
  • Empower loyal customers to promote your brand
  • Generate more powerful customer insights to drive success
  • Drive customer obsession through accountability

With its built-in templates and proven processes, you can design your survey and get the feedback you need to act in just days. Once you start using NPS Go, you’ll engage customers more powerfully and understand how you can improve your Net Promoter Score – and your customer experience – over time.

NPS Go is available in two editions—NPS Go! and NPS Go+—to accommodate a range of business needs. You can upgrade seamlessly from NPS Go! to NPS Go+ as your Net Promoter program grows.

What Sets Us Apart

  • Fast Implementation and Time to Value — Get your program off the ground right away, knowing your customers’ feedback will be actionable.
  • Mobilizing Promoters — Nurture promoters to generate positive Word of Mouth and referrals using social media as well as traditional marketing methods.
  • Alerts and action planning — Rescue detractors, increase lifetime value of customers and drive accountability across the organization with real-time alerts integrated with Microsoft Outlook and process support for closed-loop follow up.
  • Charts, dashboards and push reports — Interactive charts and dashboards drive actionable insights with an enterprise-wide view, while automated “push” reports engage the front-line.
  • Flexible Survey Configuration — Take advantage of built-in Net Promoter methodology support and the collective knowledge captured in hundreds of customer implementations while creating surveys that fit with your program needs and corporate brand.
  • Easy-to-use Administrative Tools — A range of powerful tools streamline program management enterprise-wide.

Ready to start a conversation?
Call us at 888.800.2313 (North America) or +44 845 371 1040 (outside North America) or contact us