Success in Indirect Channels Depends on Two Levels of Engagement
If you work with channel partners, the two most important things to understand with regard to customer experience are your end-customers’ brand loyalty and the strength of your relationships with your partners, including their willingness to recommend. But motivations, training, processes and systems vary greatly across channel partners. And organizational barriers make it difficult to achieve a seamless, end-to-end customer experience.
Do you know if your channel is truly engaged and working for you? Our partner solution gives you insights at all levels in the distribution network, fueling your ability to increase sales.
Net Promoter Software from Satmetrix Answers the Ultimate Question Across Distribution Networks
Satmetrix Net Promoter software is the fast, powerful, and complete solution that delivers full process support for the four things you need to do – and do well – to build a successful customer experience using Net Promoter:
- Reduce churn and build stronger customer loyalty
- Empower loyal customers to promote your brand
- Generate more powerful customer insights to drive success
- Drive customer obsession through accountability
Developed for customer-obsessed companies that want the greatest benefit from their Net Promoter program and supplemented with recognized expertise, Net Promoter software from Satmetrix captures actionable feedback from your partners and end-customers, creates accountability across the distribution network and generates the insights you need to continually improve your customer experience.
What Sets Us Apart
- High Volume, multi-modal data collection — Collect data from partners and end-customers in a variety of ways—either through your own data sources, with confidential access to your partners’ customer data, or through online communities where your customers engage with you directly
- Real-Time Insights – Deliver actionable insight to your partner managers to increase revenue through the channel
- Monitor the Ongoing Health of your Relationships – a comprehensive view of your relationships with partners, distributors, VARs, and OEMs with the ability to analyze and filter data in a variety of ways to get to the underlying drivers of customer satisfaction
- Integration with Existing Systems – Integrate with existing partner management processes and CRM systems
Ready to start a conversation?
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