Support Services
Our Support team delivers the level of responsive and reliable support expected of a leading enterprise provider. We provide:
- 8 x 5 application support
- 24 x 7 x 365 emergency support
- Application maintenance for the latest product releases and patches
Informative support contact information
- E-mail: support@informative.com
- Toll-free: 1.866.399.2045
Satmetrix support contact information
- E-mail: support@satmetrix.com
- Direct: 650.227.8398
- Toll-free: 1.866.697.2103
Satmetrix customers can log service requests, track requests, and access other support resources through the Satmetrix Client Support Center, a secure extranet support site.
Using the Client Support Center, customers can:
- Submit service requests
- Designate the priority for each request
- Add notes to existing requests
- Monitor status of requests
- Personalize view to see only relevant requests
- Create and update a personal profile
- Suggest product enhancements