Consulting Services Overview

Our experts are your experts.
Our Net Promoter expertise goes all the way back to the beginnings of Net Promoter – we created it! And we’re here to share that knowledge with you.

Satmetrix offers Consulting Services to help you design, deploy, analyze, improve, enhance, and expand the performance of your Net Promoter in the Cloud program. No one can match our deep, domain expertise and engagement track record when it comes to delivering the five elements of a successful Net Promoter program:

  • Stakeholder Alignment
  • Communication Strategy
  • Closed Loop Process
  • Customer Touchpoint Mapping
  • Organizational Readiness Plan

Our team has conducted more than a thousand design and planning workshops, executive briefings, results analyses and action planning workshops. We extend and complement your internal team, providing invaluable strategic and tactical guidance and deep knowledge in each of three key areas: Program Design Services, Analytic Services, and Strategic Services.





Team up for a top-rated program.
Get better results right from the start with Program Design Services.

Our Program Design Services team provides a breadth of expertise to get your program off the ground as effectively as possible, in a spectrum that complements your team resources and skills. We offer everything from best practices workshops and consultation on program design to full design and deployment services.
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We also provide official Net Promoter certification – a comprehensive training course that teaches best practices for implementing, managing, and optimizing your Net Promoter program. It’s a great starting point for a winning Net Promoter initiative.




Take a closer look.
Learn where and how to improve with Analytic Services.

Once your program is going, take a deep dive into your Net Promoter data with our Analytic Services. We provide a comprehensive look at how you’re doing – and help you prioritize areas that have the biggest impact. We’ll benchmark you against your competition and best practice leaders across a variety of other industries. And we‘ll help you set targets – and plans to achieve them – for future success.
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Better business? Plan.
Get maximum program performance with Strategic Services.

Seek continuous improvement. Our Strategic Services team will help you with a critical examination of your program. Identify gaps, examine root causes, brainstorm improvements, plan for more effective action. Build a better closed loop process. Discover how to engage key stakeholders and mobilize your entire organization to achieve better results. Learn more.




Sharpen your skills.
Official Net Promoter Certification takes you farther.

Become a Net Promoter Associate through intensive workshop training or online courses. Net Promoter Associate Certification gives you in-depth knowledge to implement, manage, and optimize your customer loyalty program. And advanced instruction in areas such as Social Media Measurement can take your Net Promoter skills to a new level. Learn more.




Build a better mousetrap.
Create effective programs with our Implementation and Training services.

Our Professional Services team is standing by to help make your Net Promoter in the Cloud experience the best it can be. Our Implementation Services will have you up and running in as little as four days for Xperience Go+ and four weeks for Xperience. And our Education Services team can train you in more than just how to use the tools; you’ll learn how to be more responsive, take better action on responses, analyze root causes and system issues, and make improvements to your business. Learn more.



Interested in learning a little bit more about how Satmetrix solutions can help you understand your customer? Click here, let’s start a conversation.