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Technology
Successful Net Promoter programs require a robust system infrastructure to support real-time collection, analysis and distribution of customer feedback throughout the enterprise. This cannot be a manual process or a stand-alone application but must be integrated into the infrastructure that runs your business. Integrating customer feedback with financial data, and customer relationship management systems (CRM), along with online communication vehicles such as corporate websites and blogs, is necessary to run businesses effectively.
Collection – Collect customer feedback in a variety of ways including email to web, SMS, IVR, interactive communities or phone based interviews. Present respondents with the right questions based on responses, roles or languages.
Analysis – Our robust business intelligence allows analysts and employees to evaluate customer feedback in a variety of ways including product line, region, customer segment, and trends over time.
Distribution –Employees receive role-based information in real-time through email, web access, or integration with CRM systems. Information is distributed on an alert or periodic basis depending on defined business rules.
Our on-demand technology solutions allow you to leave the technology infrastructure and data security to us while you focus on serving customers more effectively.
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