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Using Net Promoter® to Activate Word of Mouth
Spring Webinar Series 2009
In today’s challenging economic times, companies need to focus on their most valuable resource, their customers. Companies with a strategy built on customer experience and empowering their entire organization to act on the voice of the customer will experience the greatest success.
Join us for our upcoming complimentary webinar series “Using Net Promoter to Activate Word of Mouth” and learn the winning strategies companies are using to improve the customer experience, increase brand loyalty, and drive revenues.
Click here to register
Creating the Ultimate Customer Experience
April 22nd
10:00am PST – 1:00pm EST
Dr. Laura Brooks, co-author, Answering the Ultimate Question
and Vice President, Research and Business Consulting, Satmetrix
Combining key lessons learned from speaking with more than 80 companies for the book Answering the Ultimate Question and her extensive experience advising companies on how to create loyal customers and leverage your most NetWorked Promoters, Dr Laura Brooks will share her insights on what are the best practices companies are taking to achieve their goals. Dr. Brooks will explore the Net Promoter Operating Model as a vehicle for creating a customer centric DNA that reduces churn, improves repurchase and increases referrals.
Click here to register
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