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The Next Wave of Interactive Marketing

Increasingly, more companies are engaging their customers online - marketing with and not to their customers. These are the companies who provide the best products and services for the marketplace; create the most loyal customers, and harness the power of word of mouth. These companies are the ones who foster Promoters, transform Passive customers into evangelists, and minimize Detractors.

Discover the Power and Profitability of Online Customer Engagement

Satmetrix is the leading provider of online customer engagement programs. We enable marketers to build ongoing customer relationships that increase customer loyalty and build brand advocacy. Our program creates a new and revolutionary customer channel that enables you to:

  • Engage customers beyond traditional channels with Satmetrix Community

  • Engage thousands and capture the voice of your customers through Adaptive Conversation™

  • Profile and target your most important customer segments through Adaptive Profiling™

  • Identify your most influential Promoters with NetWorked Promoter™

  • Measure the impact of customer feedback, loyalty and engagement with Engagement Measurement

  • Focus decisions and build consensus around your customer’s needs

  • Increase customer loyalty by demonstrating that you listen and respond to the input of your customers

  • Activate WOM by targeting specific customer segments and engaging your most loyal Promoters and influencers
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