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Enterprise Programs
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Develop a Successful Enterprise Net Promoter® Program

Customers are more discriminating than ever in their purchase decisions, with increasingly high expectations for product and service experience. Combine that with the availability of customer opinions online and organizations are finding that improving the customer experience is critical to financial performance.

Net Promoter continues to gain adoption due to the power of engaging every employee in improving the customer experience, creating more Promoters and reducing Detractors. Our programs combine on-demand software and best practice expertise to collect, analyze and distribute real-time, relevant information to every employee. This allows you to create a customer centric organization, improve your Net Promoter Score, and drive growth.

Our enterprise programs create an enterprise view of the customer experience by monitoring critical touch points and evaluating the overall customer relationship health. Program components may include: Successful programs offer tremendous financial benefits such as:
  • Reduced churn
  • Increased cross-sell and up-sell opportunities
  • Greater referrals and resulting new business
  • Enhanced operational efficiencies
  • Increased loyalty and positive word of mouth
Learn more about Net Promoter here

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© 2000-2009, All Rights Reserved - Satmetrix, Systems, Inc. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.