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Net Promoter^®

Resources > Webinar Archive

Acting on Customer Feedback Results in Increased Net Promoter Scores

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Symantec’s Consumer Software Business Unit, responsible for the industry –leading Norton security products and services, is seeing significant increases in its Net Promoter® Score based on improvements in the product and service experience. Join us to learn how Symantec implemented a successful Net Promoter program to drive cross functional collaboration resulting in improved brand reputation, customer loyalty and positive word of mouth.