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Webinar Archive
Satmetrix offers educational webinars on a variety of themes pertaining to customer loyalty. The sessions are recorded and posted online for easy viewing. Visual and audio content comes from one source - there is no need to dial into a separate teleconferencing number.
Previously recorded webinars
Please note that registration is required to access the individual archives.
Earning the Rave – 5 Decisions that Drive Extreme Customer Loyalty in Good Times and BadJeanne Bliss, Managing Partner, CustomerBLISS author of Chief Customer Officer and I Love You More than My Dog
October 28, 2009
Engaging Your Organization to Deliver Differentiated Customer Xperience in B2B MarketsDeborah Eastman, CMO, Satmetrix
October 14, 2009
How Companies are Using Cross-Cultural Benchmarks to More Accurately Measure Net Promoter Scores®Deborah Eastman, CMO, Satmetrix
September 30, 2009
Enhancing Your Game with a Winning Customer XperienceJohn Abraham, General Manager, Net Promoter Programs, Satmetrix
September 16, 2009
Delivering an Award Winning Voice of the Customer ProgramLaura DeSoto, SVP Strategic Initiatives, Experian
Dr. Laura Brooks, co-author of Answering the Ultimate Question and VP Research and Business Consulting
Satmetrix
July 21, 2009
Understanding the Link Between Customer Voice and Business PerformanceDr. Laura Brooks, co-author, Answering the Ultimate Question and Vice President, Research and Business Consulting, Satmetrix
Deborah Eastman, Chief Marketing Officer, Satmetrix
July 7, 2009
Understanding the Link Between Customer Voice and Business PerformanceDr. Laura Brooks, co-author, Answering the Ultimate Question and Vice President, Research and Business Consulting, Satmetrix
Deborah Eastman, Chief Marketing Officer, Satmetrix
June 16, 2009
Net Promoter: Five Years of AnswersRichard Owen, co-author, Answering the Ultimate Question
and CEO, Satmetrix
May 19, 2009
Creating the Ultimate Customer ExperienceDr. Laura Brooks, co-author, Answering the Ultimate Question
and Vice President, Research and Business Consulting, Satmetrix
April 22, 2009
Acting on Customer Feedback Results in Increased Net Promoter ScoresDesirree Madison-Biggs, Director Customer Experience, Symantec
April 9, 2009
Net Promoter Economics:
Exploring the Relationship Between
Net Promoter and
Word of Mouth in the Wireless IndustryDr. Vince Nowinski,
Director of Methodology, Satmetrix
March 25, 2009
Making Your Customer Engagement Program PayDeborah Eastman,
Chief Marketing Officer, Satmetrix
Cameron Conway,
Business Consulting, Satmetrix
March 12, 2009
Join the ConversationJoseph Jaffe, Author, Join the Conversation and Life After the 30-Second Spot
February 25, 2009
Answering the Ultimate QuestionRichard Owen, CEO, Satmetrix
October 15, 2008
Managing Relationships with Your Most Strategic AccountsCheryl Gutierrez, Senior Manager, Customer Experience, Symantec
Nick Damato, Director, Business Development, Satmetrix
October 8, 2008
Exploring the Relationship Between Net Promoter and Word of Mouth in the Credit Card IndustryDr. Vince Nowinski, Director of Methodology, Satmetrix
September 24, 2008
Building Blocks of a Successful Enterprise Net Promoter ProgramJohn Abraham, General Manager, Net Promoter Program
September 10, 2008
Net Promoter Certification - An Insider's View of Best PracticeMarc Bowles, CMO,The Delta Companies
Anna Slade, Global CSA Excellence Manager, Shell Oil Companies
Dessirree Madison-Biggs, Director Customer Experience, Symantec
August 5, 2008
Proactive Support - Drives Net Promoter and Improves Customer LoyaltySteve Bernstein, Director Solutions Marketing, Satmetrix
John Fronius, Principal, Vertical Reach Solutions
June 25, 2008
Proving the Value of Your On-line CommunityDeborah Eastman, CMO, Satmetrix
Amir Hartman, Founder and Managing Director, Mainstay Partners
June 4, 2008
Making the Most of your Relationship with Your On line Community MembersTom Kehler, VP and General Manager, Community Products, Satmetrix
Cameron Conway, Community Consultant, Satmetrix
May 21, 2008
Taking Net Promoter to the Next Level with On-line CommunitiesTom Kehler, VP and General Manager, Community Products, Satmetrix
Nellie Newman, Community Consulting, Satmetrix
May 07, 2008
Competitive and Cross-Cultural BenchmarkingDavid Hankin, Director Business Consulting, Satmetrix
April 22, 2008
Social Networks and Brand RecognitionCharlene Li, VP and Principal Analyst, Forrester Research
March 19, 2008
Designing for ActionDeborah Eastman, CMO, Satmetrix
March 19, 2008
Building a Net Promoter Program Brick by BrickDipesh Patel, Senior Solutions Marketing Manager, Satmetrix
Marina Hannaford, Consumer Insights Manager, LEGO Company
March 19, 2008
Net Promoter Economics: Exploring the Impact of Word of MouthDeborah Eastman, CMO, Satmetrix
Dr. Vince Nowinski, Director of Methodology, Satmetrix
March 12, 2008
Driving Customer Growth and Retention in B2B MarketsSteve Bernstein, Director Solutions Marketing, Satmetrix
Mike Nethercott, Global Marketing Director, Sales Enablement, BearingPoint
Cheryl Gutierrez, Senior Manager, Client Experience Management, BearingPoint
November 1, 2007
Net Promoter Best Practices Case Study: Closing the Gap between Executive Vision and Front-line ActionLaura L. Brooks, PhD, VP Research and Consulting, Satmetrix
October 24, 2007
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