Advanta
Advanta is one of America’s largest providers of business credit cards to small businesses.

Satmetrix Solution
Advanta’s Net Promoter-based customer loyalty program is improving the customer experience within their call center. Through their work thus far, Advanta has identified and improved key operations issues and are expanding the program to include a concentration on overall customer relationships.

Experian
Experian is a global leader in providing value-added information solutions to organizations and consumers. Using its comprehensive understanding of individuals, markets and economies, Experian helps organizations to find, develop and manage customer relationships to make their businesses more profitable.

Satmetrix Solution
Experian’s Net Promoter-based customer loyalty program captures customer feedback and enables rapid response to issues and opportunities. Results include double-digit revenue growth in eight consecutive quarters and an increase in Net Promoter Score from 14% to 30%.

Member Loyalty Group, LLC
Member Loyalty Group, LLC, is a credit union service organization (CUSO) that is creating a standardized member-loyalty metric for credit unions large and small.

Satmetrix Solution
Member Loyalty Group is working with Satmetrix to develop a member loyalty standard for credit unions. The group is using Net Promoter Score in conjunction with member data provided by credit unions to determine ways to improve member service in every area of the organization.

Western Corporate Federal Credit Union (WesCorp)
WesCorp is the largest corporate credit union in America, serving more than 1,000 member/owner credit unions throughout the country. It offers investment, credit, payment, funds-transfer, and settlement solutions to its members.

Satmetrix Solution
Satmetrix deployed an organization-wide loyalty program to enhance members' experience with WesCorp. The Net Promoter-based program collects feedback at each member touch point, identifies and evaluates the drivers of loyalty, and prioritizes how resources are allocated to improve performance. Account managers receive real-time data from the system, along with an action plan and tools, so they can act quickly to deliver more value to their members.

Callaway Golf
Callaway Golf Company manufactures and sells golf clubs, golf balls, and golf accessories under the Callaway Golf®, Odyssey®, Top-Flite®, and Ben Hogan® brands in more than 110 countries.

Satmetrix Solution
Callaway Golf leverages the Satmetrix for Communities solution for their online Callaway Golf Advisory Staff community, which is a group of golfers who are passionate about the Callaway Golf brand. Through the community, Staffers share insights to help drive product and marketing decisions. They also have access to inside information and the chance to try some of the company’s new products.

LEGO Company
Founded in 1932, LEGO is one of the world's leading manufacturers of play materials for children. LEGO products can be purchased in more than 130 countries.

Satmetrix Solution
LEGO uses Satmetrix for Communities as the foundation for the LEGO Kid’s Inner Circle and other communities, where members use a variety of online tools to preview new products and announcements, co-create new products and share thoughts and opinions.

M&M Mars, Inc.
Mars manufactures and markets some of the world’s leading confectionery, food and pet care products, including DOVE®, MILKY WAY®, M&M'S®, SNICKERS®, MARS®, UNCLE BEN'S® Rice, ROYAL CANIN®, PEDIGREE® and WHISKAS® pet care products, STARBURST®, and SKITTLES®.

Satmetrix Solution
Mars leverages the Satmetrix for Communities solution as the foundation for their online M&M’S Mbassador community, where consumers talk to and share ideas with the fun-loving M&M’S brand, and get sneak peeks about new products and exclusive promotions. In return, MY M&M’S not only receives invaluable feedback, but also a community of engaged and energized fans, which now has more than 38,000 members.

Sony Style
The Sony Style website and retail stores market and distribute Sony products including computers, cameras, portable electronics, and home entertainment systems.

Satmetrix Solution
Sony Style is working to create an exciting shopping experience for their customers and create advocates who promote the brand. The company uses Satmetrix as the foundation for a transactional solution that monitors their customers’ experience when purchasing online and through a call center. NPS has increased 10 points over 10 quarters, and satisfaction with the purchase experience has increased as well.

Stonyfield Farm
Stonyfield Farm is the world's leading organic yogurt company.

Satmetrix Solution
Satmetrix is enabling Stonyfield Farm to initiate a new branding strategy and create an ongoing dialogue with their customers through an online community. The program will allow Stonyfield Farm to identify advocates for their products and create personalized marketing programs specific to customer segments. Satmetrix will utilize its Adaptive Conversation and the Net Promoter framework to drive this new customer engagement model.

HP
HP is the world's largest technology company, providing printing and personal computing products and IT services, software and solutions that simplify the technology experience for consumers and businesses.

Satmetrix Solution
HP's RAP account management program, leveraging the Satmetrix for Account Management solution, has helped to more than double revenues and increase share of wallet, improving customer loyalty. The company’s TSG sales teams leveraged the program to achieve revenue growth of 33% compared to 15% in their business unit.

IBM
IBM is the world's top provider of computer products and services.

Satmetrix Solution
IBM Content Management Solutions leverages their Net Promoter-based customer loyalty program to maintain their strength and leadership position in core vertical markets, while improving growth and profitability. They’ve enjoyed double-digit growth in the installed base and a double-digit increase in profits. As well, their customer reference program has driven several million dollars in revenue.

Intuit
Intuit is a leading provider of business and financial management solutions for small and mid-sized businesses; financial institutions, including banks and credit unions; consumers and accounting professionals. Its flagship products and services, include QuickBooks®, Quicken® and TurboTax® software.

Satmetrix Solution
Satmetrix for Communities is the foundation for Intuit’s Turbo Tax Inner Circle community, which boasts more than 15,000 members. The online community enables ongoing engagement between Intuit and its customers, particularly around product enhancements and innovation.

Lenovo
Lenovo manufactures and markets reliable, high-quality, secure and easy-to-use personal computers and other technology products and services worldwide.

Satmetrix Solution
Lenovo has partnered with Satmetrix to develop a global transactional support program which is deployed in 93 countries. The program is helping to improve call center operations and IVR efficiency.

Misys
Misys provides technology solutions for the healthcare industry. Their solutions include electronic health record, electronic prescribing, revenue cycle management, practice management, document management, medication services, hospital care management, emergency department information systems, and homecare automation.

 
 

Novell
Novell delivers the best engineered, most interoperable Linux platform and a portfolio of integrated IT management software that helps customers reduce cost, complexity, and risk.

 
 

Palm
Palm is a leading mobile products company. The company’s products for consumers, mobile professionals and businesses include Palm® Treo^™ and Centro^™ smartphones and Palm handheld computers, as well as software, services and accessories.

Satmetrix Solution
Palm’s Net Promoter-based customer satisfaction program is improving the customer experience throughout their global services centers. Through the program, Palm has identified and improved key operational issues and service delivery. The company continues to concentrate on developing their overall customer relationships and increasing loyalty.

Pitney Bowes MapInfo
Pitney Bowes MapInfo, part of Pitney Bowes Inc., is a leading provider of location intelligence solutions, integrating software, data and services. The company’s solutions are available in multiple languages through a network of strategic partners and distribution channels in 60 countries.

 
 

PTC
PTC provides leading product lifecycle management (PLM), content management, and dynamic publishing solutions to more than 50,000 organizations worldwide.

Satmetrix Solution
PTC’s customer care program has improved the customer experience within their customer service centers. Through their work, PTC has identified and improved key product and operational issues. The company is adopting Net Promoter to help drive improvements in their strategic account management.

Research In Motion
Research In Motion is a leading designer and manufacturer of wireless solutions for the worldwide mobile communications market. RIM provides platforms and solutions for seamless access to time-sensitive information, including email, phone, SMS messaging, Internet and intranet-based applications.

Satmetrix Solution
Through a program deployed in their Customer Support Organization, Research In Motion is collecting critical feedback from support customers. The company is identifying key drivers that impact the customer experience and driving organizational process improvements.

Sage Software
The Sage Group is a leading global supplier of business management software and services to 5.7 million small to medium-sized enterprises.

 
 

SAP
SAP is the market and technology leader in business software solutions, providing comprehensive business software through SAP applications, services, and support.

Satmetrix Solution
Satmetrix works with the SAP CRM product team to conduct an annual relationship survey. Actions taken from the first survey wave ensured an increase in the Net Promoter Score the 2nd time around.

Symantec
Symantec is a global provider of security, storage, and systems management solutions to help businesses and consumers secure and manage information.

Satmetrix Solution
To help deliver a cohesive customer experience across the organization, Symantec deployed an enterprise-wide Net Promoter-based customer experience program. The system monitors and measures the loyalty of customers, partners, top accounts, and employees. Through their efforts:
    -    Net Promoter Score has increased six points in six quarters
    -    Partner Net Promoter Score increased 20% in one year
    -    15% improvement in satisfaction in support calls

VeriSign

VeriSign is a trusted provider of Internet infrastructure services for the networked world. VeriSign helps companies and consumers all over the world engage in communications and commerce with confidence.

Satmetrix Solution
VeriSign leverages the Satmetrix for Service and Support solution in their customer support center. Thanks to engaged front-line employees and excellent closed-loop processes, overall support satisfaction has been increasing over the past two years.

Atlas Copco
Atlas Copco is a leading provider of industrial productivity solutions. Their products include compressed air and gas equipment, generators, construction and mining equipment, industrial tools and assembly systems, and related aftermarket and rental.

 
 

Brady Corporation
Brady Corporation is an international manufacturer of complete solutions that identify and protect premises, products, and people. Its products include high-performance labels and signs, safety devices, printing systems and software, and precision die-cut materials.

 
 

EADS
EADS is the largest aerospace and defense firm in Europe. The Group includes the aircraft manufacturer Airbus, the world's largest helicopter supplier Eurocopter, business and military jets, missiles, satellites, and satellite launch systems.

 
 

Marvin Windows & Doors
Marvin Windows and Doors is a premier manufacturer of made-to-order wood and clad wood windows and doors.

Satmetrix Solution
Marvin’s Net Promoter-based customer loyalty program has improved product and buying experiences for their customers and distribution partners. Marvin has successfully utilized results to make strategic organizational improvements and is focusing on competitive advantages to drive strategic marketing initiatives.

Novelis
Novelis is a world leader in aluminum rolling, producing an estimated 19 percent of the world's flat-rolled aluminum products.

Satmetrix Solution
Novelis implemented a Global Net Promoter program to measure end-to-end customer experience. The company uses customer insights to help deliver a differentiated experience across all touch points and market-facing groups. The program helps Novelis focus on top customer accounts, capture future customer needs, increase retention rates, and improve relationships.

A&E Television Networks
A&E Television Networks is an international media company comprised of A&E Network®, The History Channel®, History International^™, The Biography Channel®, and several other entities. A&E reaches more than 92 million homes, offering a diverse mix of original movies, dramatic series and the most successful justice shows on cable.

Satmetrix Solution
A&E partnered with Satmetrix to deploy an online brand community known as the A&E Insider. Leveraging the Satmetrix for Communities solution, the A&E Insider is a platform for engaging with and building stronger relationships with the network’s viewers. By capitalizing on this word of mouth marketing platform and really leveraging Promoters among their fan base, the company is enjoying increased viewership and advocacy, satisfaction improvements, and an enhanced brand image.

Harvard Business Review
Harvard Business Review is a research-based magazine published since 1922 by Harvard Business School Publishing. The magazine provides invaluable insight on the ideas that shape the different sectors of business including latest trends, people and practices that are defining the corporate realm.

Satmetrix Solution
Within their online community powered by Satmetrix, HBR engages with a group of advisors that represent a broad readership from different geographies, industries, company size, job levels, and responsibilities. Community members provide invaluable insight and suggestions to the editors to help to drive a better reader experience.

Aggreko
Aggreko is a global leader in the rental of power generation, temperature control and oil-free compressed air systems.

Satmetrix Solution
Aggreko's Net Promoter-based Satmetrix system has automated their global customer feedback processes. The program has been instrumental in ensuring a quick response to customer issues and identifying cross and up-sell opportunities.

• Program helped Aggreko grow revenue by 30% and profits by 45% from 2005-2006.
• Aggreko rescued several major at-risk accounts, justifying ROI at an early stage.

BearingPoint
BearingPoint is a global management and technology consulting company. The company works with clients in more than 60 countries to solve pressing challenges from strategy through execution.

Satmetrix Solution
BearingPoint deployed the Satmetrix for Account Management solution, which provides their global account teams with actionable insight to strengthen customer relationships and drive increased retention and growth.

• Identified several multi-million dollar revenue opportunities through proactive engagement
• Diagnosed at-risk accounts and implemented tactical plans to resolve customer issues, protecting future revenue
• Improved availability of customer testimonials through integration with their Customer Reference Program

CareerBuilder
CareerBuilder is the largest online job site in the United States. It also powers online job search centers for more than 1000 partners, including 150 newspapers, AOL, and MSN.

Satmetrix Solution
CareerBuilder leverages their Satmetrix solution to measure overall customer satisfaction and loyalty. The company surveys jobseekers and employers seeking CareerBuilder Customer Support through their various Customer Care channels. The feedback enables CareerBuilder to make operational improvements to their Customer Care organization.

De La Rue
De La Rue is the world's largest commercial security printer and papermaker, involved in the production of over 150 national currencies, a wide range of security documents, and new technologies for government identity solutions.

Satmetrix Solution
De La Rue’s customer loyalty program covers all the De La Rue businesses and is helping them improve their customer experience across key functional areas within each business. The results have also helped them understand new business and sales opportunities.

KPMG
KPMG is a leading provider of audit, tax, and advisory services in over 140 countries. Their work helps minimize risk and improve performance within their clients’ organizations.

Satmetrix Solution
KPMG has implemented a Net Promoter program to obtain feedback and drive improvements for their Audit Clients. Their robust use of Satmetrix Dashboards and Advisors allows them to automatically email reports to their leadership team, to help drive participation and follow-up on program results.

PricewaterhouseCoopers
PwC is one of the world's largest accounting firms. With some 770 offices in 150 countries around the world, they offer audit, tax and advisory services.

Satmetrix Solution
Satmetrix powers PwC’s Net Promoter-based customer relationship program, which the company anticipates will provide actionable insights from their top customers.

Sodexo
Sodexo is the leading provider of integrated food and facilities management services in the United States, Canada, and Mexico, serving 10 million customers in 6,000 locations.

Satmetrix Solution
Satmetrix works with Sodexo Health Care, Sodexo Schools Services, and Sodexo Corporate Services to support of their “Clients for Life” account management process. Using Satmetrix solutions, real-time customer feedback is pushed to front-line employees to remediate client issues and build stronger customer relations.

Unisys
Unisys is a worldwide information technology services and solutions company. It provides consulting, systems integration, outsourcing and infrastructure services, combined with enterprise server technology.

 
 

Alcatel-Lucent
Alcatel-Lucent is a leading global supplier of high-tech equipment for telecommunications networks. The company provides network switching and transmission systems for wireline and wireless networks and serves telecom carriers and other business and government customers.

Satmetrix Solution
Alcatel-Lucent's global customer loyalty program provides rich feedback regarding the health of client relationships, quality of products, and effectiveness of services. The program enables Alcatel-Lucent to maintain intimacy with their clients, identify and act on customer concerns, and identify opportunities for relationship expansion.

AOL
AOL is one of the world's leading online content providers, serving more than 100 million users with a vast portal of news, sports, and information.

Satmetrix Solution
AOL uses Satmetrix to manage a Transactional Survey Program that measures employee Satisfaction with AOL's internal Technical Support services.

COLT Telecommunications
COLT is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe.

Satmetrix Solution
Satmetrix has designed a customer loyalty program for COLT that enables the company to understand and improve the service at key customer touch points and deliver operational improvements. COLT also runs an overall relationship program to help understand the wider areas on which to focus to improve customer loyalty.

Neuf Cegetel
Neuf Cegetel is a leading provider of facilities-based residential and business competitive wireline telecommunications services in France, including Internet access.

 
 

Orange Business Services
Orange Business Services is one of Europe’s leading providers of communications services, including telephony, email, instant messaging, conferencing, mobile phones and devices, roaming, wi-fi, and more.

Satmetrix Solution
Orange Business Services uses the Satmetrix for Account Management solution in it’s Outstanding Customer Experience Program to simplify and automate the capture, collection, ad analysis of customer feedback. As a result, customer loyalty has increased through tangible metrics such as reduced number of dissatisfied customers, increased share of wallet, accelerated revenue growth, and improved service quality.

Rackspace Hosting
Rackspace Hosting provides a range of Web hosting and managed data and network services for businesses of all sizes.

Satmetrix Solution
Satmetrix powers Rackspace’s Net Promoter customer loyalty program, which the company anticipates will help:

• Increase customer retention rates and customer lifetime values
• Drive strategic management decisions to improve the delivery of Fanatical Customer Support.

SAVVIS
SAVVIS provides Internet access, Web hosting, and information technology services to medium and large businesses and federal government entities.

Satmetrix Solution
Building on the company's strategic initiative to ensure exceptional customer service, SAVVIS is working with Satmetrix to launch a Net Promoter program to collect, distribute, and take action on customer feedback.

tw telecom
tw telecom is a leading provider of business Ethernet services in the United States.

Satmetrix Solution
The tw telecom customer loyalty program focuses on driving organizational improvements via their Customer Relationship Survey. Insights from the program not only drive product and marketing efforts, but also improve account management practices for the company’s largest accounts. Transactional customer touch points, such as Service, are also managed via multiple Satmetrix event-based survey programs.

Verizon Business Services
Verizon Business operates the world's most connected public IP network and uses its industry-leading global-network capabilities to offer large-business and government customers an unmatched combination of security, reliability and speed. The company integrates advanced IP communications and information technology (IT) products and services to deliver leading enterprise solutions including managed services, security, mobility, collaboration and professional services.

Verizon Business provides advanced communications and IT products and services to large business and government clients around the world.

 
 

Virgin Media
Virgin Media is a “quadruple-play" communications services provider, offering cable TV, Internet, fixed-line voice, and wireless voice services. The company is one of the largest telecom companies in the U.K.

Satmetrix Solution
Virgin Media’s Net Promoter-based Satmetrix solution collects customer feedback and automatically distributes the information to employees. The program is helping to improve the customer experience and increase loyalty.