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Events
Satmetrix Webinar Series
Using Net Promoter to Find the "E" in Xperience
How can you create a customer Xperience that increases loyalty and drives revenue to your bottom line? The answer is easy, but the steps are critical. You must find the "E" – be an Expert in understanding your customers, be Excellent at providing what they want, and deliver that something Extra that results in a WOW Xperience!
The next session in our series:
October 28: Earning the Rave – 5 Decisions that Drive Extreme Customer Loyalty in Good Times and Bad
Speaker: Jeanne Bliss, Managing Partner, CustomerBLISS, and author of Chief Customer Officer and I Love You More than My Dog
Two live broadcasts:
– 8:00AM PDT / 11:00 AM EDT / 3:00 PM GMT
– 10:00 AM PDT / 1:00 PM EDT
> Register now
> Future sessions in this series
Net Promoter Customer Loyalty Certification Course
Net Promoter Certification is a three-day intensive training course that teaches best practices for implementing, managing and optimizing a Net Promoter program. Designed for leaders and team members of customer loyalty and customer experience programs, the curriculum includes real-world case studies, lectures and roundtable discussions.
New York: February 3-5, 2010
New Online Course: November 16 – December 11
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Learn more and Request an Invitation to Attend
Net Promoter Conference and Certification
February 1-5, 2010
New York, NY
Save the date for the 4th annual Net Promoter Conference, taking place in New York City, February 1-2, 2010. The Net Promoter Certification Course will take place immediately following the conference on February 3-5. Mark your calendar now to learn how companies are using Net Promoter to renew and mobilize their customers in 2010, and beyond.
> Visit the Net Promoter community website to learn more about the Net Promoter Conference Series
> Request your invitation to attend the New York events
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