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International: Français

Satmetrix clients have spoken about their customer experience journeys at annual Net Promoter Conferences sponsored by Satmetrix. Read below for summary blogs of their sessions.

A&E Television Networks

Boosting Return on Ad Spend and Consumer Engagement- Colin Brogan

Aggreko

Deb Eastman: Marketing Moves to Fact-Based Reporting
Suhail Khan: From Hearsay to hard Data- Aggreko

De La Rue

Paul Marsden on De La Rue’s “My Contribution”

Experian

John Williams: “Are You Experian-ced?” Deb Eastman: A Morning at the Net Promoter Conference

IBM

Scott Smith: Creating Action at the Frontline: Making Net Promoter Relevant in Each and Every Part of Your Business

Intuit

Deb Eastman: Intuit’s Experience Using NPS to Drive Design and User Experience

Lego

Paul Marsden: Building a Net Promoter Program Brick by Brick

Neuf Cegetel:

Paul Marsden: Using NPS to Get Closer to Customers

Orange Business Services:

Using NPS as a Lever for Organizational Change- Deborah Eastman

PitneyBowes MapInfo

Gaining Exec Team Buy-In for an Investment in Customer Loyalty- Tom Kehler

Sage Software

Using Integrated Customer Experiences to Move the Needle- Laurie Weisberg

Symantec

From Denial to DNA: How to Operationalize Net Promoter across an Organization

Virgin Media

Don’t Just Identify Promoters – Activate Them – Crispin Manners The Promises You Keep: Making NPS Operational at Every Touch Point- Lenna Mariana

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