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Management Team
Satmetrix growth is fueled by its technology and the expertise of its people. We have built a strong management team with leading experts in their fields.
Richard Owen
President and Chief Executive Officer
Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations. Prior to joining our team, he was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before running AvantGo, Richard spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. He was responsible for all aspects of Dell's Internet strategy and online business revenues on a worldwide basis—building Dell's online business to cover 50 percent of the company's sales volume. Richard began his career as a consultant for KPMG Management Consultants, where he worked for European high-technology manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Richard holds a Bachelor's degree from Nottingham University in England and a Master's degree from MIT Sloan School of Management.
John Abraham
General Manager, Net Promoter Programs
John Abraham leads our Net Promoter® business unit at Satmetrix. His group is responsible for best practice exchange, conferences, training & certification, and online services for companies using Net Promoter to drive improvements in customer loyalty. Satmetrix created Net Promoter with customer loyalty expert Fred Reichheld, and the company now hosts the official Net Promoter community web site at www.netpromoter.com. Prior to joining Satmetrix, John was with Risk Management Solutions (RMS), a leading risk management software and consulting firm, where he was responsible for marketing, training services, knowledge management, and customer loyalty programs. Prior to RMS, he worked as a management and systems consultant with Booz Allen Hamilton and Accenture. John has an MBA from the Stanford Graduate School of Business.
Laura Brooks
Vice President, Research and Business Consulting
Dr. Laura Brooks has extensive experience working with clients in the areas of employee opinion surveys, organizational development, customer satisfaction, management development, team building, quality, job evaluation, and compensation. Prior to joining Satmetrix, she worked as a project director and manager for several consulting firms that specialized in statistical and psychological tools for measuring customer satisfaction and employee performance. Laura has published on Inter-Rater Reliability and Validity in Behavioral Research Methods in Computers and also participated in the survey-specific portion of the Malcolm Baldrige Award. Laura holds a PhD in Industrial/Organizational Psychology from Rice University (Houston, Texas) and a BS degree in Psychology from Duke University.
Deborah Eastman
Chief Marketing Officer
Deborah Eastman leads our global marketing efforts. She brings extensive experience in marketing, sales, and strategic business development. She has spent her career working with customers to deliver solutions that leverage new technology to drive improved business performance. Prior to joining Satmetrix, Deborah was the Managing Principal of Windward Solutions, providing advisory services to business-to-business marketing professionals. Previously, she was Executive Vice President of Sales & Marketing and Chief Marketing Officer for Biz360, an information services company that provides Market Intelligence to marketing executives. Before joining Biz360, Deborah served as a Vice President and Managing Director at BearingPoint (formerly KPMG Consulting), where she held a number of global leadership positions including marketing, global accounts and strategic partnership development.
Varughese George
Chief Technology Officer and VP of Products
Varughese George ("Var") is Vice President and Chief Technology Officer (CTO) of Satmetrix, responsible for the strategic vision and management of the company's product development and technology portfolio. He has more than 14 years of enterprise software experience, including the role of Vice President of Product Development at E2open, Inc. Var worked in similar roles at Oracle and successful enterprise software start-ups such as GetSilicon and E2open. He has played a pivotal role in leading teams in the U.S., India and China to develop ERP and CRM applications and was a member of the Oracle Application's Design & Architecture team and the Architecture Review Group. Var holds a Master of Science degree in Systems and Information from Birla Institute of Technology and Sciences and a Master’s degree in Computer Applications from Bharathiar University.
Martin Green
Vice President, Europe, Middle East and Africa (EMEA) Region
Martin Green is the Vice President of the Europe, Middle East and Africa (EMEA) Region. In this role, Martin leads all sales and business operations for the region. He has an extensive track record in managing complex global customer loyalty programs, with a specialization in the international telecommunications and technology arena. Martin has designed and managed the overall relationship for significant customer loyalty engagements with Fortune 100 companies such as Hewlett-Packard, Lucent, Nokia, and AOL-Time Warner. Prior to joining Satmetrix, he worked as an account executive for several leading global consulting and research firms. Martin has a Bachelor's degree from London University and an international MBA jointly awarded by Leicester University (UK), Universite de Savoie (France), and Fachhochschule des Saarlandes, (Germany).
Henry Jones
Vice President, West Region
Henry Jones is Vice President of the Western Region for Satmetrix. Henry is an experienced professional in the area of Customer Experience Management and has extensive experience in working with blue-chip clients to develop loyalty and Net Promoter programs that successfully deliver true business benefits. Henry’s background includes working with leading companies such as: Aviva, Atlas Copco, BOC, Bupa, Experian, Homebase, HSBC, Siemens, Sony, TNT, Vodafone etc. Henry joined Satmetrix in 2006 and prior to his current position he held the role of Managing Director, UK for Satmetrix. Henry is regularly asked to speak at both public and client conferences, including most recently: Net Promoter Conference 2007/2008, Net Promoter Certification Training, WOM Marketing Week 2007, Aviva Loyalty Forum, Citigroup EMEA Annual Conference, etc. Henry has a BSc in Psychology and an MBA from Imperial Business School.
Steven Nicks
Vice President, East Region
Steven Nicks is Vice President of the Eastern Region for Satmetrix. He has more than 20 years of experience in strategy, customer loyalty, and large-scale enterprise implementations across several industries, including financial services, high tech and telecommunications. Prior to joining Satmetrix, Steven was at The Phelon Group, PricewaterhouseCoopers and Ernst & Young. As a principal, he directed key accounts and developed business opportunities while assisting clients in integrating technology with business strategy. Steven has held senior management positions with eAssist Global Solutions, Pepperdine University’s School of Business, and 3M Europe, where he directed client-related activities during all phases of the sales cycle and developed strategic partner relationship programs. He has been a guest lecturer in customer relationship management at Harvard Business School and written for BusinessWeek Online and Inc.com. Steven holds a Masters of International Business and a B.A. from Pepperdine University.
David Cooper
Chief Operating Officer and Chief Financial Officer
David Cooper is Chief Operating Officer and Chief Financial Officer of Satmetrix, responsible for operations, finance, and administration. David has extensive experience leading companies through growth and organizational change, and has been CFO of six companies. Prior to Satmetrix, he led finance teams at Art.com, Agilent Technologies, QRS, AvantGo, PowerBar, Edison Brothers Stores, Del Monte Fresh Produce, and Dole Food Company. David has helped to create significant shareholder value through his financial leadership, and has closed over $20 billion in debt, equity and M&A transactions. David holds a BA in economics from Yale University, and a MBA in finance from New York University.
Steve Westerman
Vice President of Professional Service Worldwide
Steve Westerman is Vice President of Professional Services. In this role, he is responsible for establishing the processes and teams that build and implement Satmetrix solutions worldwide, and the delivery of Education and Technical Support services. He also plays an integral role in expanding Satmetrix capabilities through our India Development Center. Steve is a seasoned Services professional with more than 15 years of experience in building, growing, and delivering technology solutions for Fortune 500 companies. Prior to Satmetrix, Steve held management roles in Business Development, Sales and Professional Services at Lockheed Martin, Siebel Systems, and Saba Software. He has an MS in Atmospheric Dynamics from the University of California, Los Angeles.
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