Careers

Join Satmetrix Systems, Inc., a team of highly qualified people passionate about optimizing the customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits and stock options, and more. For more information on Satmetrix Systems, see www.satmetrix.com.

Locations:

San Mateo, California | New York, New York | London, UK | Trivandrum, India

San Mateo, California:

• Senior/Principal level Software Engineer
• Business Analyst
• Senior Business Consultant
• Principal QA Engineer/QA Manager

New York, New York

London, United Kingdom

Trivandrum, India

• Linux System Administrator
• Senior Research Manager
• Senior Technical Consulting Manager
• Senior Flex Developer
• Assistant Controller
• Senior Software Engineer
• Project Leader
• Development Manager
• Release Lead/Engineer
• DBA

San Mateo, California

Senior/Principal level Software Engineer

• Work with product managers and customer facing teams to understand business requirements and translate them into world class software applications.
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications.
• Write designs and unit-test documents;
• Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies;
• Lead and co-ordinate development with remote teams when required
• Assist in development planning, scheduling and execution.
• Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA.
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation.

• At least 5 years of recent experience in hands-on software design and coding; MS/BS in Computer Science or related field
• Excellent problem solver, creative thinker, and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time;
• Process oriented; Able to mentor team members and take lead roles
• Solid OOP and software design ability; should be able to create designs and write code that meets specified architectural objectives.
• Strong design and coding experience in Server development, Web UI development or both. Strong skills in one or more of the following: application frameworks, server side components, Web UI frameworks, AJAX, Web Services.
• Hard core Java development experience with broad skills in technologies such as J2SDK/J2EE, Servlets, JSP, JSF, AJAX, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading, with skills to quickly learn and apply new technologies; Able to program and debug in complex multi-threaded environments.
• Strong kills in XML schema design, XML parsing and processing, XPATH and XSLT.
• Strong SQL and data model design skills. Experience in one or more databases such as Oracle, MS-SQL, Sybase IQ; Experience in open source databases such as PostgreSQL / Bizgress MPP and MySQL is a plus.
• Experience in open source technologies with broad skills in technologies such as Apache MyFaces, Struts/Shale, Tiles, Velocity, Jakarta, Jetspeed/Portals, SOAP, AXIS, Maven, Ant, Quartz, OJB, Hibernate, Spring Framework, JBoss Rules, Jboss App Server.
• Skilled in scripting languages such as Javascript, Perl, PHP, Ruby, and Linux/Unix Shell scripting.
• Strong platform skills in Linux/Unix. A Microsoft platform skill is a plus.

• Experience developing on-demand/SaaS platforms is a strong plus.
• Experience in developing Enterprise Integration products and connector using FTP, Email, REST/Web Services, etc. is a strong plus
• Experience and skills in SOA/SCA, Workflow, BEPL, Data Warehousing, Analytics, AJAX, XFORMS, etc., are a strong plus.
• Experience and skills in developing web based authoring tools is a strong plus.
• Experience in an enterprise class software company is a plus.

Business Analyst

• Analytical skills, knowledge of statistics and research skills
• High degree of proficiency in Microsoft Excel and PowerPoint
• Knowledge of SPSS or other analytics tools is a plus
• Excellent presentation and communication skills
• Ability to creatively develop new analytical methodologies
• A team player with the enthusiasm to share ideas
• A minimum of 2 years work experience in a related position
• MUST have a BS or BA in Math or related field
• Market Research experience or Statistics experience a PLUS

Senior Business Consultant

• Understand Satmetrix software platform and methodology
• Educate clients/prospects on our methodologies and capabilities
• Become an in-depth knowledge expert on a particular company’s business and deliver consulting engagements which include: Executive interviews, best practice and solution design workshops, creation and delivery of results presentations, ongoing value delivery
• Lead client presentations and strategic discussions
• Assist in preparation of work plans, including determination of project scope and approach
• Provide strategic guidance to cross-functional teams during execution against program strategy
• Work with the account management and professional services teams to deliver best practices solutions for our customers
• Manage to several key metrics: customer retention, new business, customer loyalty and billable utilization
• Act as an internal expert resource to field business impact questions
• Act as a pre-sales resource when appropriate

• Strategic planning and program management
• Develop business solutions using Satmetrix technology
• Business process improvement/business process reengineering/change management
• Market and survey research

• 7-10+ years strategic consulting / management consulting experience; advanced degree preferred
• Experience with customer experience management, customer satisfaction / loyalty programs and survey-based research solutions
• Very skilled in presentation development and delivery at the executive level
• Establish and grow senior relationships that drive program adoption and increased business
• Experience with enterprise software / technology solutions
• Proven analytical and problem-solving abilities
• Strong creativity, innovative skills to create a package of service offerings specific to solving a customer's business problem
• Some travel may be required (about 30%)

• Solid interpersonal skills to interface with co-workers and customers.
• Ability to manage specific tasks to completion with minimal direction
• Ability to collaborate with clients, identifies engagement follow-on opportunities, and has a strong desire to excel
• Excellent verbal and written communication skills
• Very high attention to detail and quality

Principal QA Engineer/QA Manager

• Work with management to plan, execute tests and deliver high quality software on time.
• Write and execute QA Test plans, test cases and test automation scripts, and deliver highest quality software. Perform manual QA tests when needed.
• Design and engineer automation for software QA tests including functional and load tests across wide range of technologies and products.
• Write or customize test harnesses with open source or commercial automation tools; design and customize automation framework to suit the needs of a product and technology.
• Analyze, innovate, architect, design and develop software programs for testing frameworks, technology components and end user applications; Code and debug complex issues when required.
• Work with Offshore QA teams to provide guidance/leadershipc on functional areas and tasks.
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements

• Engineering graduate; 9+ years experience in QA with at least 2 years in a QA lead role.
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated.
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
• Process oriented and passion for doing it right with uncompromising quality of work
• Excellent verbal and written communication skills in English.
• Test experience of application developed in one or more of the following: Java, JSF, Javascript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services. At least one year of working experience in Junit or Selenium
• Experience with performance testing tools
• At least 3 years of experience in using Oracle or SQL Server.
• Experience in one or more of the following: business intelligence, data warehousing, analytics, visualization of complex data and charts.
• Experience in designing and developing test strategies and harnesses for enterprise class high performance, high availability software systems.
• Strong in test automation including commercial or open source test automation tools and frameworks; hands-on experience in open source test automation frameworks is a plus.
• Strong skills in XML schema design, XML parsing and processing, XPATH and XSLT.
• Skilled in scripting languages such as Javascript, ActionScript, Perl and Linux/Unix Shell.
• Strong platform skills in Linux/Unix. A Microsoft platform skill is a plus.
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus

Trivandrum, India

Linux System Administrator

• Daily monitoring and maintenance of servers
• Perform back up, file replications and script management for servers
• Test and apply new software and maintenance patches, including patch management services
• Complete security audits on a routine basis
• Administrative scripting with Perl and Shell
• Perform other job-related duties as required
• Strong knowledge of Red Hat Enterprise Linux Servers (networking and storage)
• Familiarity with databases and web programming languages and automation
• High Availability and failover scenarios, load balanced environments
• working knowledge of storage environments (SAN, NAS)
• Strong working knowledge in administering VMware ESX Servers
• System administration for open source application servers and services: Apache/Tomcat, SSH, NFS, MySQL, PHP, SMTP, vsftpd, etc
• Thorough understanding of the TCP/IP Suite (TCP, UDP, IP, ICMP, etc.) as well SNMP
• Strong understanding of and ability to maintain custom kickstart and yum repositories
• Thorough understanding of RPM, rpmbuild and custom package creation and management
• Familiarity with DBMS systems such as MySQL, Oracle, DB2, and SQLServer is a plus
• Automation via scripting (Perl, Shell)
• Knowledge in ANT, MAVEN , CONTINUM is an added advantage
• File Replication, File System Tuning, Upgrading and Configuring
• Troubleshooting and Disaster Recovery
• Excellent interpersonal and communication skills
• Ability to work with minimum supervision
• Familiarity with firewall setup/network security, VPN, Router is a plus
• Participate in 2nd and 3rd shift (night shift) weekly rotations to provide 24x5 support

• Education: B Tech or MCA equivalent with3+ years Linux Server administration experience
• RHCE is preferred
• Windows 2003/2008 is a plus
• Solid experience with multi-server environment / deployments
• Ability to gather requirements, design and implement appropriate solutions
• Strong process oriented experience in terms of implementation and completion

Senior Research Manager

• Directing a team of market research professionals in the Satmetrix India office
• Working cross-functionally with other areas of the Satmetrix business (e.g., professional services, business consulting, methodology, marketing) to support client-facing deliverables
• Balancing multiple projects to deliver expected deliverables on time and with quality
• Supporting Satmetrix methodology and marketing in formulating white papers and other research based publications
• Bringing a high degree of energy and enthusiasm to the team

• Familiarity with attitudinal (survey) measurement and analysis (including sampling, data manipulation, weighting, and analysis). Experience with customer satisfaction or loyalty programs or related domain experience a plus.
• Familiarity and understanding of business process and operational metrics.
• Familiarity with financial metrics on a firm level (e.g., revenue, growth, profitability) as well as a customer level (e.g., ARPU, NPV, cost to serve, customer tenure).
• Strong analytical skills and expertise in advanced statistical techniques (including predictive modeling, economic and operational linkage models).
• Strong communication skills: research writing and publication skills, ability to understand and explain analytic and statistical concepts and results to non-technical audiences.
• Proven track record of managing small to mid-sized teams of analytic professionals.

• Advanced degree (Masters minimum, Ph.D. preferred) in a quantitative research field (e.g., Social or Cognitive Psychology, Industrial/Organizational Psychology, Econometrics, Market Research, Statistics)
• Minimum 8-10 years of work experience in market research or business statistics context providing strategic guidance to business clients
• Minimum 5 years of experience managing and directing market research professionals
• Proficiency with one or more statistical analytic packages (e.g., SPSS, SAS, Cognos)
• Proficiency with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio

Senior Technical Consulting Manager

• Manage the global delivery of technical consulting projects allocated to the Satmetrix India Professional Services team
• Expand and enhance the delivery processes for technically migrating existing customers and our deliverables with the global center of excellence to ensure high quality and profitability.
• Manage and resolve any project issues and escalations with your regional peers
• Conduct and document a quality review process for all client deliverables
• Interface with Program Consultants and Program Managers on design, scope and implementation of solutions where appropriate
• Actively drive and manage the hiring and performance management of the local team
• Actively participate in knowledge sharing efforts within the team and across the company
• Create self-help tools for the local Professional Services team
• Create and administer training materials with the global centers of excellence to the local team
• Be a technical domain expert available to answer questions for the local team
• Maintain processes, templates, and other documents that support our Best Practices related to the use of our technology
• Participate in department/cross-functional/other company meetings

• Ability to understand business / technical needs from specifications and functional requirements documents
• Proven experience in designing and delivering technical solutions on business application software for Fortune 500 companies
• Desirable experience with SaaS technologies around Customer Relationship Management (CRM), Human Capital Management (HCM) and Data warehousing platforms
• Passion for delivering customer satisfaction
• Drive for quality in all work products
• Professional demeanor that inspires confidence in customers and the team
• Problem solver, creative thinker, and extremely self-motivated
• Highly organized and detail oriented
• Process oriented and communicative through entire development process
• Team leader and team player
• Willing to express alternative ideas
• Ability to manage conflicting requirements tempered with the willingness to escalate to management for visibility and/or guidance
• Excellent written and verbal communication skills in English

• Proven ability to lead, mentor and develop a cross functional technical consulting team
• BTech or greater degree in Computer Science or equivalent
• 10+ years experience in customer-facing, consulting role managing team members
  • 4+ years as a technical project leader for a software consulting company delivering high quality client projects.
  • 6+ years of leadership responsibility for teams of 20 employees or greater with a focus in managing, organizing and coordinating technical resources
• Strong development experience with object-oriented development languages and working knowledge of technical tools including Java, XML and SQL
• Proficient skills with Microsoft productivity tools, such as Word, Excel, PowerPoint, Project, and Visio

Senior Flex Developer

Job Description:

• Engineering or MCA graduate with 4+ years of hard core software engineering experience.

• Minimum 2 + years of experience with enterprise level application development of Adobe Flex framework/ActionScript
• Must have basic SQL/DB skill from application development perspective
• Must have basic programming skills : Java/J2EE, JavaScript, AJAX, CSS
• Must have solid OOP and software design ability
• Must have experience in Adobe Flex development framework e.g. Caingone/PureMVC
• Experience and skills in Adobe AIR, enterprise class software company and developing Flex custom component is a plus
• Experience in developing WYSIWYG online form using Flex is a plus. Skills in XML schema design, XML parsing with processing and developing on-demand/Saas platforms is a plus

Assistant Controller, International Operations

Job Description:

• Co-ordinate and participate in the financial planning process for business units in India and UK
• Lead and coordinate the development of automated general ledger and related systems to upgrade reporting and consolidation of information in the US corporate headquarters
• Compile and analyze of information from various functional departments
• Derive explanations/clarifications and prepare management reporting including detailed performance commentary.
• Work pro-actively to support decision making on specific issues to improve performance efficiency and action plans for future success.

• Financial Manager: The Assistant Controller is responsible for ensuring compliance with Policies and Procedures of the parent corporation and also with all requirements of local law and to develop, maintain and document compliance with internal controls.
• Commercial and Contracts Responsibility: In this role the Assistant Controller is expected to participate in all decision making, particularly which results in a financial commitment on behalf of the subsidiary company.
• Cash Management and Custodianship of Assets: The Assistant Controller is responsible for recording and ensuring safety of cash accounts and all other assets belonging to the company or in the custody of the company – this responsibility is discharged by ensuring presence of adequate controls and by taking adequate insurance.
• Co-ordination of Internal and External Audit and Tax Filings: The Assistant Controller is the first point of contact for the local Auditors and will co-ordinate the entire audit ensuring availability of information, records and people. He/she will agree on implementation of recommendations and will sign off on the Audit findings with the business unit head and the US Controller.

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Project Leader / Senior Project Leader - Job ID: SMX08015

We are looking for highly motivated and hardworking *star developers* with proven leadership skills to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description

• Work with product managers, development management and customer facing teams to understand business requirements, innovate solutions, create designs and translate them into world class software applications
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications
• Assist in development planning, scheduling and execution; manage multiple priorities
• Lead and co-ordinate development with local and remote teams; play dual role as hands on programmer and lead responsible for development and maintenance of products assigned
• Write designs and unit-test documents
• Write code, perform unit tests and bug fixes, and deliver high quality, world class products and technologies
• Work with QA to ensure highest quality for software deliverables. Review and contribute to integration and regression test plans created by QA
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Continuously evaluate, design and improve software development, delivery processes

Requirements

• Engineering or MCA graduate; 5+ years of hard-core software engineering with prior project leader experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Process oriented and passion for doing it right with uncompromising quality of work
• Able to mentor team members and peers; Skilled and passionate to continuously improve software development and delivery processes
• Ability to create top class designs and code that meets specified architectural objectives.
• Excellent verbal and written communication skills in English
• Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments
• Skills in XML schema design, XML parsing and processing. XPATH and XSLT is a plus
• SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus
• Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss is a plus
• Skilled in scripting languages such as Javascript, ActionScript
• Experience developing on-demand/SaaS platforms is a plus
• Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus
• Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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Development Manager / Senior Development Manager - Job ID: SMX08010

We are seeking highly motivated and hardworking development manager with hands-on skills in architecting, designing and coding enterprise class software applications, to augment our growing product development team. This is a full-time position in a fast paced and exciting development environment. You will be responsible for a team of high caliber developers and will provide hands-on leadership to architect, design, develop, and deliver core frameworks and next generation end user applications.

Job Description:

• Recruit, manage and provide hands-on leadership to a team of software engineers;
• Lead and co-ordinate development with local and remote teams; manage all aspects of the product engineering and maintenance of products assigned
• Work closely with senior management to translate technology direction and product strategies into cutting edge technologies and product features. Work with senior management to plan, schedule, execute and deliver high quality software on time.
• Work closely with product managers and customer facing teams to understand functional and technical requirements and translate them into world class software applications
• Analyze, innovate, architect, design and develop software programs for frameworks, technology components and end user applications; Code and debug complex issues when required
• Write and review designs and test documents
• Work with QA to ensure highest quality for product deliverables. Review and contribute to various test plans created by QA
• Work closely with the Professional Services teams to support implementations when required
• Work with support to provide timely resolutions and bug fixes to maintain service level agreements
• Design and develop proof of concept prototype for advanced features and new product conceived
• Work with Documentation team to ensure highest quality documentation for software deliverables. Review and contribute to product documentation
• Continuously evaluate, design and improve software development, delivery processes.

Requirements:

• Engineering or MCA graduate; 7+ years of hard-core software engineering with prior development management experience
• Excellent problem solver, creative thinker, quick learner and extremely self-motivated
• Analytical and detail oriented. Able to prioritize, execute and deliver projects on time; able to successfully handle multiple priorities
• A likeable people person who is performance oriented and has impact and persuasiveness to bring continuous innovations and results from the team
• Strong understanding of enterprise applications and heterogeneous computing networks, with an ability to communicate effectively with all levels
• Process oriented and passion for doing it right with uncompromising quality of work
• Able to mentor team members and peers; Skilled and passionate to implement and continuously improve software development and delivery processes
• A desire to impact the bottom-line for a dynamic company
• Excellent verbal and written communication skills in English
• Ability to create top class designs and code that meets specified architectural objectives.
• Programming skills: Java, JSF, JavaScript, AJAX, Flex, AIR, XML, SQL, Spring Framework and Web Services; Hard core Java experience using technologies such as J2SDK/J2EE, Servlets, JBI/ESB, JAAS, JMX, JMS, JDBC, and multi-threading is a plus; Able to program and debug in complex multi-threaded environments.
• Skills in XML schema design, XML parsing and processing, XPATH and XSLT.
• SQL and data model design skills. Experience in one or more databases such as Oracle, SQL Server. Experience in open source DB such as PostgreSQL and MySQL is a plus.
• Experience in open source technologies such as Apache MyFaces, Velocity, Jakarta, Portals, SOAP, AXIS, Maven, Ant, Quartz, iBATIS, Spring Framework, JBoss.
• Skilled in scripting languages such as Javascript, ActionScript.
• Experience developing on-demand/SaaS platforms is a plus.
• Experience in SOA, Workflow, BEPL, Data Warehousing or Analytics is a plus.
• Experience in an enterprise class software company is a plus
• Experience in Test Driven Development (TDD) is a plus
• Strong platform skills in Linux/Unix. Microsoft platform skill is a plus.

Click here to apply.

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Release Lead/Engineer - Job ID: OLN09001

• Work closely with IT team and analyze, architect, design, implement and maintain software development infrastructure such as Source control system, Build System, Development environments.
• Work closely with engineering team/QA team, continuously evaluate, design and improve technology stack, software development life cycle and development processes.
• Work with engineering team leads/IT team/senior management to provide timely resolutions for development environment and maintain service level agreements
• Work with engineering team leads/senior management to plan, schedule, execute and release of high quality software development project on time.

• DBA experience is higly plus
• Java/J2ee basics,
• Eclipse basics,
• Apache Tomcat basics,
• JBoss basics,
• Java Checkstyle.

Click here to apply.

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DBA - Job ID: SMX09003

• Installation of new software related DBMS software — It is primarily the job of the DBA to install new versions of DBMS software, application software, and other software related to DBMS administration. It is important that the DBA or other IS staff members test this new software before it is moved into a production environment.
• Configuration of hardware and software with the system administrator (IT team) for DBMS.
• Security administration — monitor and administer DBMS security. This involves adding and removing users, administering quotas, auditing, and checking for security problems.
• Data analysis— The DBA will frequently be called on to analyze the data stored in the database and to make recommendations relating to performance and efficiency of that data storage.
• Database design (preliminary)
• Data modeling and optimization
• Responsible for the administration of existing enterprise databases and the analysis, design, and creation of new databases.
• Data modeling, database optimization, understanding and implementation of schema, and the ability to interpret and write complex Structured Query Language (SQL) queries
• Proactively monitor systems for optimum performance and capacity constraints
• Establish standards and best practices for SQL
• Interact with and coach developers in SQL scripting

Click here to apply.

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