Satmetrix clients speak out on the success of their customer experience and voice of the customer programs.

2012 Net Promoter Conference Videos

Life Financial

From the London 2012 Net Promoter conference, Andrei Litvinov and Irina Chichmeli share how Life Financial‘s multi-prong approach to Net Promoter drives change and gives employees new tools to use in building customer relationships.
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Satmetrix

Richard Owen, CEO, lays the groundwork for the next wave of Net Promoter, and why you can’t afford to miss it.
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Safelite AutoGlass

Tom Feeney, CEO, takes us behind the scenes and explains why they put employees first, encouraging them to go beyond the call of duty to delight their customers.
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Customer Video Insights

LEGO Company

Marina Hannaford, Consumer Insights Manager, speaks to LEGO’s commitment from the top to deliver an excellent customer experience. (Net Promoter Conference 2008)

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Lenovo

Chris Askew, SVP Worldwide Services, Lenovo, shares key success factors and performance results from Lenovo’s Net Promoter-based customer experience program. (Net Promoter Conference 2009)

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Misys Banking

Guy Warren, EVP and General Manager, reveals how Misys motivates employees to rally around the customer experience and Net Promoter. (Net Promoter Conference 2009)

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Sage Software

Margaret Dron, Sr. Manager of Customer Loyalty, discusses how Sage uses Net Promoter to improve the customer experience, one customer at a time. (Net Promoter Conference 2008)

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Symantec

CEO Enrique Salem discusses how executives at Symantec engage with customers, partners, and employees to create a customer-centric culture. (Net Promoter Conference 2008)

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Virgin Media

Virgin Media CEO Neil Berkett speaks about how Net Promoter is an operational tool and not a research tool. It should drive cultural change across your organization. (Net Promoter Conference 2009)

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