Customer Video Insights
Satmetrix clients speak out on the success of their customer experience and voice of the customer programs.
ING
Isabelle Conner, Global Head of Marketing, shares the benefits of Net Promoter and key learnings from their ongoing journey to improve the customer experience. (Net Promoter Conference 2009)
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LEGO Company
Marina Hannaford, Consumer Insights Manager, speaks to LEGO’s commitment from the top to deliver an excellent customer experience. (Net Promoter Conference 2008)
Lenovo
Chris Askew, SVP Worldwide Services, Lenovo, shares key success factors and performance results from Lenovo’s Net Promoter-based customer experience program. (Net Promoter Conference 2009)
Misys Banking
Guy Warren, EVP and General Manager, reveals how Misys motivates employees to rally around the customer experience and Net Promoter. (Net Promoter Conference 2009)
Sage Software
Margaret Dron, Sr. Manager of Customer Loyalty, discusses how Sage uses Net Promoter to improve the customer experience, one customer at a time. (Net Promoter Conference 2008)
Symantec
CEO Enrique Salem discusses how executives at Symantec engage with customers, partners, and employees to create a customer-centric culture. (Net Promoter Conference 2008)
Virgin Media
Virgin Media CEO Neil Berkett speaks about how Net Promoter is an operational tool and not a research tool. It should drive cultural change across your organization. (Net Promoter Conference 2009)
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