Net Promoter Drives Word of Mouth
across Industries

Satmetrix has conducted our own independent research examining Net Promoter, positive and negative word of mouth (WOM), and the economic impact on corporate growth. In this paper you’ll learn how Net Promoter is linked to referral rates across multiple industries, how social context impacts referrals rates, and why it pays to listen to customers and create more Promoters, regardless of which industry you’re in.

Download the executive summary