Thought Leadership and White Papers
Satmetrix is proud of our consulting team’s thought leadership, insights, and research on Net Promoter and the customer experience.
Net Promoter
- Net Promoter: The Power Behind a Single Number
- Net Promoter on a Napkin: the Basics of Net Promoter
- Improving Your Net Promoter Scores Through Strategic Account Management
Customer Experience
- Satmetrix Customer Experience Guide
- Customer Experience Management Best Practices
- Adding Customer Centricity to your CRM Initiative
Methodology Best Practices
- Creating a Sampling Strategy for your Business
- Neutralizing Cultural Response Bias on Customer Loyalty Surveys
Service and Support
- Can Support Organizations Drive Profitable Growth?
- Delivering More Value with Support Services
- Is your Company a Service Oriented Enterprise?
Word of Mouth
- Net Promoter Drives Word of Mouth across Industries
- Net Promoter Economics: Exploring the Relationship Between
Net Promoter and Word of Mouth in the Wireless Industry - Net Promoter Economics: Exploring the Relationship Between
Net Promoter and Word of Mouth in the Credit Card Industry - Net Promoter Economics: Exploring the Relationship Between
Net Promoter and Word of Mouth in the Computer Hardware Industry
©2000-2013 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.