Deborah Eastman
Deborah Eastman is General Manager, Business Consulting, at Satmetrix. She writes about best practices for putting customer feedback data into action across the organization. She also makes observations on the topics of Net Promoter, word of mouth, social media, customer loyalty, and today’s marketing challenges and opportunities.
Laura Brooks and Richard Owen’s Blog
Richard Owen is President and CEO of Satmetrix and a technology executive. He blogs on customer experience and its link to business economics and strategy.
Laura Brooks leads innovation and strategy for Satmetrix, and was one of the original team that defined the Net Promoter Score. She writes on integrating Net Promoter with key business processes.
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