Richard’s and Laura’s Blog
Richard Owen is President and CEO of Satmetrix and a technology executive. He blogs on customer experience and its link to business economics and strategy.
Laura Brooks heads research and consulting for Satmetrix, and was one of the original team that defined the Net Promoter Score. She writes on integrating Net Promoter with key business processes. [Read Blog at NetPromoter.com]
Deborah Eastman
Deborah Eastman is the CMO of Satmetrix, and is responsible for all aspects of global marketing including corporate, product and field marketing. Ms. Eastman brings over 25 years of experience in marketing, sales and strategic business development of technology solutions and consulting services. Prior to joining Satmetrix, Ms. Eastman was the Managing Principal of Windward Solutions, providing Net Promoter advisory services to B-to-B marketers.
Martin Green
Martin Green is the Vice President of Europe, Middle East and Africa (EMEA) Region for Satmetrix. In this role, Mr. Green leads all sales and business operations for the region. He has an extensive track record in managing complex global customer loyalty programmes, with a specialisation in the international telecommunications and technology arena. Mr. Green has designed and managed the overall relationship for significant customer loyalty engagements with Fortune 100 companies such as Hewlett-Packard, Lucent, Nokia, and AOL-Time Warner.
[Read Blog]
James Young
James Young is a senior consultant for Satmetrix and head of Satmetrix Business Consulting in Europe. Mr. Young provides international organizations with expertise in customer management, particularly customer experience management, specifically working with board level executives to determine how to enhance the customer experience whilst strategically achieving balanced growth and profitability.
Henry Jones
Henry Jones is an experienced professional in the area of Customer Experience Management and has extensive experience in working with blue-chip clients to develop Loyalty and Net Promoter programs that successfully deliver true business benefits. Mr Jones’s background has included working with leading companies such as: Aviva, Atlas Copco, BOC, Bupa, Experian, Homebase, HSBC, Siemens, Sony, TNT, Vodafone etc.
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