There are three Program Services solutions to fit your budget, resources, and schedule.

• Do it yourself with our expert guidance – our team will guide you through complete best practices from initial design through program deployment.
• If you need to accelerate your program, require additional capabilities your team doesn’t have, or ensure best practices are followed, we can help you meet your goals.
• We can even act as a complete extension of your team – anywhere you need it – with an end-to-end design and deployment package.

You’ll receive templates and a best practices framework to help you complete your program design, and our consultant will conduct a final design review with your team to help ensure you’re ready for success.

This is a great solution for companies with their own resources to design and deploy their Net Promoter program, but require some direction and additional expertise to make it happen.

You’ll receive “basic training” with our Net Promoter Best Practices workshop. Then our consultants will interview your key stakeholders and create your program design based on their findings, matching program strategy and content with your individual business requirements.

We’ll create your entire program, mapping touchpoints, completing templates, designing survey architecture, and developing key processes. Finally, we’ll take your team through a comprehensive design review workshop to prepare you for implementation.

Team up.
Don’t have a complete team or all the required expertise or want a “safety net for best practices” and need to design and launch your Net Promoter program fast and successfully? Put all our program design experience to work with our Design and Deployment Services package. Our experts support and supplement your team, taking you the entire way from kickoff to launch. We also prepare your team to manage your program both internally and externally and supply training in all your remote locations , ensuring consistency across your entire Net Promoter program.

Start with a Best Practice Workshop, highlighting Net Promoter fundamentals and the necessary people and processes you’ll need. Our team – your team! – works with you to interview stakeholders and map your company, customer, and operational strategies to an optimal Net Promoter program design. We’ll translate your requirements into program strategy, content, and infrastructure.

Your program will include touchpoint analysis, survey architecture, sampling strategies, communication plans, and operational closed loop processes. Your program design will be finalized in a hands-on workshop with your team.

Finally, we’ll take you through organizational readiness – with the training, communications, buy-in strategies, roles and responsibilities, and strategic closed-loop processes you’ll need to launch successfully. And our team can return to keep your program in tune and show you how to move forward as it evolves.