Program Design Services
Get it right from the start.
The most effective, best-performing Net Promoter initiatives start with great program design. Being successful at the start means having a successful program for years to come – so our Program Design Services are a great investment in maximizing the value of your Net Promoter program.
There are three Program Services solutions to fit your budget, resources, and schedule.
|Take the guided tour.
Think you can handle your program on your own? Our Design Guidance package sets you on the right path – it’s based on our more than 700 successful implementations around the world. We take you through a best practice workshop so you have more than understanding — you have an action plan for the people and processes needed to design and manage your program.
This is a great solution for companies with their own resources to design and deploy their Net Promoter program, but require some direction and additional expertise to make it happen.
|Give yourself a hand.
Need to get your program off the ground but aren’t sure how to start? Want to do it faster but don’t have all the expertise and resources you require? Our Design Services package is for you.
You’ll receive “basic training” with our Net Promoter Best Practices workshop. Then our consultants will interview your key stakeholders and create your program design based on their findings, matching program strategy and content with your individual business requirements.
We’ll create your entire program, mapping touchpoints, completing templates, designing survey architecture, and developing key processes. Finally, we’ll take your team through a comprehensive design review workshop to prepare you for implementation.
Don’t have a complete team or all the required expertise or want a “safety net for best practices” and need to design and launch your Net Promoter program fast and successfully? Put all our program design experience to work with our Design and Deployment Services package. Our experts support and supplement your team, taking you the entire way from kickoff to launch. We also prepare your team to manage your program both internally and externally and supply training in all your remote locations , ensuring consistency across your entire Net Promoter program.
Start with a Best Practice Workshop, highlighting Net Promoter fundamentals and the necessary people and processes you’ll need. Our team – your team! – works with you to interview stakeholders and map your company, customer, and operational strategies to an optimal Net Promoter program design. We’ll translate your requirements into program strategy, content, and infrastructure.
Your program will include touchpoint analysis, survey architecture, sampling strategies, communication plans, and operational closed loop processes. Your program design will be finalized in a hands-on workshop with your team.
Finally, we’ll take you through organizational readiness – with the training, communications, buy-in strategies, roles and responsibilities, and strategic closed-loop processes you’ll need to launch successfully. And our team can return to keep your program in tune and show you how to move forward as it evolves.
Develop your program skills with official certification
Our Consulting Services team also provides official Net Promoter certification – a comprehensive training course that teaches best practices for implementing, managing, and optimizing your Net Promoter program. It’s a great starting point for a winning Net Promoter initiative.
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