Integration Expands Your Reach
Bring all of your customer experience data – from key behavioral, operational, and survey sources – into a single, anywhere-you-like-it view.
Finally, a Comprehensive View
Synchronize your user data between Satmetrix NPX and your line of business application and view the complete survey and follow-up history for each contact or account directly from your application interface. Embed key NPX charts, reports, and analytics into any application interface and get a true, real-time barometer of customer risk and opportunity right from your CRM, marketing, or service management application.
Bring Insights to Your Most-Used Apps
Integrate your Satmetrix NPX customer insights into the applications your employees use every day. Leverage the powerful Satmetrix NPX Connector for Informatica to transform and synchronize your NPX data and integrate it with any app in the Informatica ecosystem. Or use our native connectors for Salesforce.com and Microsoft Dynamics to give your users full and seamless access to NPX directly from your CRM.
Never Miss a Chance to Listen
Always-on listening posts ensure you monitor performance across your touchpoints in real time. With integration using Satmetrix NPX Connectors, trigger automatic event-based survey invitations at key moments of the customer journey, or use personalized links to tailor surveys to each individual respondent.
Manage Follow-Up Right Where You Are
Give employees the ability to close follow-up actions identified in Satmerix NPX from their preferred case management system. Automatically create a synchronized case in your existing app for each follow-up action item. Updates made in either system automatically synchronize, so employees can use their usual workflow to record root cause so you can learn as you go.