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FRED REICHHELD:
Excited About London?
Unfair fees and charges run rampant in the phone/internet/TV industry. However Virgin Media managed to bury the historic addiction to these unseemly practices and increased their Net Promoter Score by 20 points. Curious to know more?
Read Fred’s blog for details or join us at the London Conference, where Virgin Media’s CEO, Neil Berkett, will tell the story.
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June in the Big Apple and the Square Mile
Net Promoter comes to two of the world’s most visited business centers during the month of June. Certification will be held in New York on June 23-25, and our annual European conference and certification take place in just 2 weeks in the City of London, on 1-5 June.
Do you know any of our London speakers? Click on their photos below to find out who they are and what they will be discussing.
Sincerely,
The Net Promoter Team
London Conference Just around the Corner
It is late, but not too late, to join us in London on 4-5 June to hear how leading companies like Aviva, Fiat, IBM, ING, Lenovo, Misys, Symantec, Virgin Media, and others are using Net Promoter as a practical approach to achieve success in today’s challenging market.
Click on the speaker’s photo to learn who they are and what they have to say about using Net Promoter.
 Register to attend to London Net Promoter Conference
The Square Mile - Conference Factoid:
 The City of London is the historic core of London around which today’s modern metropolis grew. The City’s boundaries have remained almost constant since the Middle Ages. It is often referred to as “the Square Mile,” as it is just over one square mile (1.12 sq mi / 2.90 sq km) in area.
This year’s conference venue, the Grange City Hotel, lies within the Square Mile, and sits adjacent to one of the largest remaining fragments of the London Wall, built by the Romans from the 2nd to 4th century to defend Londonium, their strategically important port. The conference networking reception will be held at the foot of this historic landmark – so you can talk history, or customer loyalty, in the shadows of Emperor Trajan.
Certification in the Big Apple
 Registration is now open for the Net Promoter Associate Certification, taking place in New York, June 23-25.
This in-depth best practice training has been attended by hundreds of customer focused professionals since its inception just over 1 year ago. Take the opportunity now to enhance your skills in change management, analytics, process design, and performance benchmarking, and join the growing network of more than 200 Certified Net Promoter Associates. Early bird pricing is available until June 12.
Request your invitation today to hold a seat at the early bird price
London Pre-Conference Blogs
The London conference blog is your way to find out what’s coming and, if you can not attend, follow the new stories being presented.
How will you ”think differently” about customer experience in today’s economic climate? John Abraham, conference chair, touches on the value of idea exchange to spur creativity. Click here to read his commentary.
Vanguard, the largest US mutual fund company, has low advertising, low customer acquisition costs, low customer churn, and much of their business comes to them through referrals from existing investors. Rob Markey, conference keynote speaker shares his personal view on what this company is doing right.
Only companies that place equal value on the mindset of their people, stand a fighting chance in this economy. Conference track chair and Management Centre Europe’s Senior Associate, Alain Thys, explains why customer focus is so important.
Will Net Promoter work in every country? Crispin Manners, conference track chair highlights that the logic of Net Promoter has been proven - regardless of the territory.
Net Promoter® Loyalty Partners
Since the inception of the Net Promoter community in January 2006, many service providers have expressed an interest in using Net Promoter and the associated trademarks (Net Promoter and NPS) as part of their customer solutions. In response to this demand, Satmetrix has worked with the other trademark owners to develop the Net Promoter Loyalty Partner program. Since December 2008, partners in Australia, Canada, Mexico, the UK and the US have had employees certified to join the network of Net Promoter solution providers.
Find out about Net Promoter solution providers
#Net Promoter on Twitter & Facebook
 Would you like to tag yourself in the San Francisco Conference photo album? Or chat with upcoming conference and certification attendees? Then join our new Net Promoter fan page on Facebook.
Or if prefer your updates in “small bytes,” follow us on twitter to get the latest and greatest Net Promoter news, plus a live Twitter Feed from the London Net Promoter Conference 4-5 June.
Highlights from the EMEA Cross-Cultural Benchmark
This recently published benchmark report gives companies a wealth of data to better understand the cultural differences in customer feedback and Net Promoter Scores within key countries in Europe, the Middle East, and Africa.
Data includes details on B2B Net Promoter responses for Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Israel, Italy, the Netherlands, Norway, Poland, Portugal, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, and the UK.
Did you know?
- Average Net Promoter Scores in EMEA are slightly lower than the Americas but not statistically different to APAC.
- Average NPS for Western Europe falls below zero for most B2B customers.
- Israel has the highest average scores among countries profiled.
- One Nordic country exhibits the lowest score in the EMEA region. In fact, that country is among the lowest scores across the globe.
- Account Management is the single most important driver of NPS for business partners in most of Europe, with the exception of customers in Russia and Eastern Europe who focus first on Value/ROI.
Click here to learn more or purchase the report.
London Net Promoter Conference delegates are eligible for a 20% discount. Details are included in your conference confirmation e-mail.
Job Board – How Can You Use It?
Check out some of the upgraded functions on the Net Promoter customer loyalty Job Board.
- Build or upload your resume using our Anonymous Resume System and publish it to our Resume Bank for Employers to view.
- Access job openings from within the Net Promoter community, and from other companies in the job board network we participate in.
- Don't have the time to search through new job openings every day? Set up a customized Job Alert and the openings that match your criteria will be emailed directly to you.
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