Satmetrix Press Release
Satmetrix to Sponsor Second Annual Net Promoter® Conference for Customer Loyalty Professionals in Miami, January 24-25, 2008
Loyalty Experts and Leading Companies Meet to Share Best Practices for Increasing Customer Loyalty
Foster City, Calif. — December 04, 2007 — On January 24-25, 2008, Satmetrix will sponsor the second annual Net Promoter® Conference in Miami. This intensive two-day conference is designed for business leaders responsible for improving customer loyalty and revenue growth. Guest speakers from industry leading companies including Aon, eBay, Four Seasons, GE, H&R Block, LEGO, Microsoft, Symantec, and many others – will share their ideas and best practices on subjects related to customer loyalty.
Net Promoter is an innovative approach for determining the value of customer relationships using a simple and radical question: Would you recommend us to a friend or colleague? Developed by author Fred Reichheld, Bain & Company, and Satmetrix Systems, it is gaining rapid adoption in the business community. It allows companies to track promoters and detractors within their customer base and drive improvements in customer experience to increase loyalty and business performance. For more information about Net Promoter, please visit www.netpromoter.com.
Net Promoter has rapidly become an industry-leading metric for measuring customer loyalty. As well known corporations continue to adopt the approach, it is fueling a renaissance of executive-level interest for improving customer experience and linkage to business outcomes. The Net Promoter conference will highlight real business strategies and methods companies are implementing today to develop successful customer loyalty programs using Net Promoter.
“The Net Promoter community has a wealth of information and the conference is a great forum for companies interested in customer loyalty and customer experience to share their insight with their peers,” says Richard Owen, CEO, Satmetrix. “Organizations rally around this powerful and straightforward score because it enables actionable results and operational change.”
When: January 24-25, 2008
Where: The International Miami Hotel, Miami, FL
To Register: To request an invitation, visit http://www.netpromoter.com/npc/miami08/request-invitation.php
About Satmetrix
Satmetrix is the leading global provider of on-demand software applications and consulting services to measurably improve customer loyalty and link these results to financial benefits. As the co-developer of Net Promoter® the company's solutions enable companies to gather trustworthy data on customer experience, derive actionable insights, integrate this information into the daily work flow of employees and establish an ongoing dialogue within the customer community. The company has deployed more than 700 enterprise solutions in 40 languages. For more information visit www.satmetrix.com, or call 1-650-227-8300 in the US or +44 (0) 845-371-1040 in the UK and Europe.