Satmetrix Press Release
Satmetrix Releases Enterprise Version 11.1 of Customer Loyalty Software with Enhanced Net Promoter® Support
Satmetrix Enterprise™ Enables Organizations to Better Deliver Actionable and Trustworthy Customer Insights to Every Employee
FOSTER CITY, Calif., — March 1, 2007 — Satmetrix, the leading global provider of on-demand software applications and consulting services to measurably improve customer loyalty, today announced the availability of the latest version of the company's flagship hosted platform, Satmetrix Enterprise™ Version 11.1. The new version helps large organizations deliver actionable and trustworthy customer loyalty information to every employee across lines of business and geographic regions. Version 11.1 also includes expanded support for Net Promoter® charts and analytics, reflecting the company's experience and best practice knowledge as co-developer of Net Promoter.
The expanded suite of Net Promoter reports are available in conjunction with Satmetrix Enterprise Dashboard™, which allows companies to create easy-to-use dashboards configured for specific business roles. The Enterprise Dashboard now offers an enhanced user interface and workflow, for both dashboard authors and end-users. This enhanced functionality ensures that every employee, from front-line personnel to executives, can track relevant, up-to-date customer loyalty information and performance metrics.
Version 11.1 also makes it easier than ever for companies to deliver customized reports directly to each employee's email inbox using Satmetrix Advisor™. This easy-to-use tool supercharges the timely delivery of customer loyalty insights, ensuring that employees have relevant data in advance of key internal reporting milestones, such as monthly meetings or quarterly management reviews. With the latest version, managers can create and deliver a consolidated “Advisor Report” covering multiple lines of business, regions, and feedback programs, while ensuring that each user sees only the information relevant to their area of responsibility.
“In today's information-saturated environment, focused reporting and timely delivery of trustworthy data are key assets to ensure that organizations act on feedback,” said Varughese George, Chief Technology Officer at Satmetrix. “The Net Promoter enhancements help front line personnel and management take immediate action by putting relevant customer feedback at their fingertips.”
Satmetrix Enterprise Version 11.1 offers many other enhancements including:
- the ability to solicit customer feedback using an organization's own domain for email and web-based surveys, leading to improved response rates, enhanced survey experience, and more trustworthy results.
- the ability to use an organization's color schemes and logos on web-based reports for consistent branding and integration within a company's Intranet.
- improved functionality to dynamically export customer loyalty data into other applications.
- additional Enterprise Contact and Sample Management features to coordinate customer survey contact rules across multiple survey applications.
- security upgrades maintaining best-of-class protection for customer data.
Version 11.1 is currently available and is delivered as software-as-a-service (SaaS).
About Satmetrix
Satmetrix Systems is the leading global provider of on-demand software applications and consulting services to measurably improve customer loyalty. The company's solutions support enterprise-level deployments to gather trustworthy data on customer experience, derive actionable insights, and integrate this information into the daily work flow of employees throughout the organization. Satmetrix co-developed the Net Promoter® customer loyalty metric with Fred Reichheld, noted loyalty expert and Bain & Company Fellow. Satmetrix has deployed more than 700 enterprise feedback solutions in 40 languages. For more information visit www.satmetrix.com, or call 1-650-227-8300 in the US or +44 (0) 845 371 1040 in the UK and Europe.