Satmetrix Press Release
Satmetrix and BearingPoint to Speak at ICCM Conference in Chicago
FOSTER CITY, Calif., — August 14, 2006 — Satmetrix, the leading enterprise Customer Experience Management (CEM) company and co-developer of the Net Promoter® score, today announced plans to deliver a joint presentation with BearingPoint “How BearingPoint Uses Actionable Customer Experience Data to Drive Growth” to attendees of the International Contact Center Management Conference in Chicago on Tuesday, August 15, 2006.
BearingPoint's Vice President, Global Marketing Ira Entis and Satmetrix Vice President of Field Operations Peter van Houten will address the audience. In their presentation, the executives will pull from real-world experience to discuss how Bearing Point creates CEM programs to drive future growth.
Attendees will learn how to:
- model successful accounts to accelerate growth.
- continually measure, monitor and evaluate trending.
- leverage survey process to uncover revenue opportunities.
- scale CEM programs globally.
- provide digestible data to line-of-business to encourage closed loop actionable process.
For more information about the conference visit: www.iccmchicago.com.
About Satmetrix Systems
Satmetrix Systems, Inc., headquartered in Foster City, Calif., is the leading global enterprise customer experience management (CEM) company. Satmetrix Systems enables organizations to achieve profitable growth by improving customer retention, increasing levels of satisfaction, and enhancing customer experience. The company puts real time, actionable information from an organizations customers direct to the right people in the organization, fast. Satmetrix Systems also provides industry thought leadership; it developed the Net Promoter® metric with Fred Reichheld, Bain Fellow. For more information about Satmetrix Systems, call 650-227-8300 or visit www.satmetrix.com.