Satmetrix Press Release
Satmetrix CEO Richard Owen Presents At Institute for the Study of Business Markets
Encore Performance of Well-Received ISBM Conference Presentation Also To Be Offered as a Free Webinar
FOSTER CITY, Calif., — April 4, 2006 — Satmetrix Systems, Inc., the leading global enterprise customer experience management (CEM) company, announced today that CEO Richard Owen will be giving an encore webinar of the well-received presentation “Understanding Customer Needs and Managing the Customer Experience” originally presented at the Institute for the Study of Business Market (ISBM)s recent conference in Atlanta.
On April 5, 2006, there will be two live broadcasts10:00 a.m. EDT for East Coast and European participants and 1:00 p.m. EDT (10:00 a.m. PDT) for West Coast participants.
Owens webinar “Creating Good Profits with Net Promoter®” will focus on key success factors for implementing the Net Promoter® discipline. Attendees can register for the free one-hour event online at www.isbm.org.
About Net Promoter®
Net Promoter® is more than a metric to measure customer experience and profitable growth --Net Promoter® is a discipline by which companies profitably grow by focusing on their customers.
Widely adopted, it is co-developed with Fred Reichheld, Director Emeritus of Bain & Company and published in Harvard Business Review. Many leading companies such as GE have adopted Net Promoter as a standard. Further independent studies of Net Promoter, such as the one recently released by researchers at the Enterprise London School of Economics, have further proven the financial impact of Net Promoter. Satmetrix continues to develop and refine Net Promoter best practices for the Net Promoter community. For more information visit http://www.netpromoter.com/.
About Satmetrix
Satmetrix Systems, Inc., headquartered in Foster City, Calif., is the leading global enterprise customer experience management (CEM) company. Satmetrix Systems enables organizations to achieve profitable growth by improving customer retention, increasing levels of satisfaction, and enhancing customer experience. The company puts real time, actionable information from an organizations customers direct to the right people in the organization, fast. Satmetrix Systems also provides industry thought leadership; it developed the Net Promoter® metric with Fred Reichheld, Bain Fellow and director emeritus. For more information about Satmetrix Systems, please call 650-227-8300 or visit www.satmetrix.com.