Satmetrix Press Release
Satmetrix Appoints Enterprise Software Veteran Tony Gaughan to Vice President of Products
FOSTER CITY, Calif., — December 5, 2005 — Satmetrix Systems, Inc., the leading provider of enterprise customer experience management (CEM) software, announced today that Tony Gaughan has joined the company to lead the product development team. A true enterprise software veteran, Gaughan was Senior Vice President of Product Development at Computer Associates and worked in similar roles at Oracle and PeopleSoft.
“If you look at Tony Gaughan’s background, it’s easy to see the reason we are so pleased to have him on our team,” said Richard Owen, CEO of Satmetrix Systems. “ Our commitment to continue to deliver enterprise-class software to improve and manage the customer experience has been amplified with the appointment of Gaughan to this role. I’m very excited to see his talent manifest itself in our products.”
“Satmetrix represents a real opportunity to pull together elements from my background in CRM, business intelligence and line-of-business-focused applications,” said Tony Gaughan, Vice President of Products for Satmetrix. “When I look at the enterprise software industry, it’s clear that ERP and CRM systems have matured and companies have been focusing on how to trim fat internally for a while. What’s interesting to me now, is being able to take the applications’ focus outward from the enterprise to customers and partners to drive profitable growth. I have a unique opportunity with Satmetrix and customer experience management to innovate in new ways.”
Prior to joining Satmetrix, Tony Gaughan was senior vice president of product development at CA, responsible for CA’s database, database management and applications management solutions. Tony has almost 20 years of experience in enterprise software development, and was also vice president of ERP applications development at PeopleSoft, where he lead a team of more than 200 developers worldwide in delivering solutions for financials, human resources and asset management. Earlier, he served as vice president of CRM development at Oracle. Tony holds a bachelor of science degree in computer science from Heriot-Watt University.
About Satmetrix
Satmetrix Systems, Inc., headquartered in Foster City, Calif., is the leading global enterprise customer experience management (CEM) software company. Satmetrix Systems provides the most complete solution to allow organizations to manage and improve the customer experience across all touch points for profitable growth. The company helps customers turn insight into action through transformation of business processes. Satmetrix Systems also provides industry thought leadership; it developed the Net Promoter - metric with Fred Reichheld, Bain Fellow and director emeritus. For more information about Satmetrix Systems, call 650-227-8300 or visit www.satmetrix.com.