Net Promoter Conferences and Training

To support the growing community of Net Promoter fans, Satmetrix hosts annual conferences in the United States and Europe, plus comprehensive training courses dedicated to sharing knowledge, tools, and best practices around customer experience management.

Annual Net Promoter Conferences

The official Net Promoter Conference series showcases loyalty experts and industry practitioners who are using Net Promoter to transform their business. Produced by Satmetrix, these events occur in the United States and Europe and are the best places to get the latest industry research, hear case studies from companies using Net Promoter, and network with others who are responsible for customer experience initiatives.

To learn more about our next conference being held in San Francisco, February 2-3, 2012, visit the conference website.

Net Promoter Training from the Experts

Net Promoter Customer Loyalty Certification is a comprehensive training course that teaches best practices for implementing, managing, and optimizing your Net Promoter program. Designed for leaders and team members of customer experience programs, the curriculum includes real-world case studies, lectures, and roundtable discussions. The course is delivered by Satmetrix experts and the content leverages our years of experience in deploying successful Net Promoter programs.

The live, instructor-led course is three days in length and is offered several times a year in both the United States and Europe. An online version of the course, featuring the same material delivered via streaming video lectures, is also available.

Visit the Net Promoter website to learn more about
Net Promoter Certification and upcoming course dates.