Europe B2C Benchmarks
UK – Utilities / Electricity
This report includes Net Promoter Scores and customer experience drivers for the following 6 utilities / electricity providers:
- British Gas
- E.ON
- EDF Energy
- nPower
- Scottish and Southern Energy
- Scottish Power
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Report highlights:
New to the benchmark this year, companies providing electricity services in the utilities sector were characterised by low scores, reflecting weak customer engagement and recommendability for the sector. The average score was -35%, lowering the bar considerably for competitors. The best performing provider was Scottish and Southern Energy at -19%, 36 points ahead of nPower which came in last place at -55%.
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