Europe B2C Benchmarks

UK – Mobile Phone Carriers

This report includes Net Promoter Scores and customer experience drivers for the following 7 mobile phone carriers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • 3 Mobile
  • O2
  • Orange
  • T-Mobile
  • Tesco Mobile
  • Virgin Mobile
  • Vodafone

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Report highlights:
In the extremely competitive mobile telecoms market, Tesco Mobile stole the top position with its addition to the benchmark this year, displacing its joint venture partner and last year’s leader, O2. Tesco Mobile had an NPS of 28%, 20 points ahead of the sector average of 8% and 36 points ahead of last place.

Europe Package – Mobile Phone Carriers
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