Europe B2C Benchmarks

UK – Internet Service

This report includes Net Promoter Scores and customer experience drivers for the following 6 internet service providers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • AOL
  • BT
  • Orange
  • Sky
  • Talk Talk
  • Virgin Media

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Report highlights:
Sky and Virgin Media continued to jockey for position at the head of the ISP sector, coming in with nearly identical scores again this year: Sky at 14% and Virgin Media at 13%. These brands led competition from: AOL (run by Talk Talk), BT, Orange, and the Talk Talk brand. Although comparatively lower than other industries, a score of 14% was 20 points higher than the sector average of -6% and 44 points ahead of the brand delivering the worst customer experience.

Europe Package – Internet Service
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NPS data is also available for U.S. consumer internet service. | $950 | Learn more

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