Europe B2C Benchmarks

UK – Home Insurance

This report includes Net Promoter Scores and customer experience drivers for the following 6 home insurance providers:

• Aviva
• AXA
• Churchill
• Direct Line
• MORE TH>N
• Zurich

$595 | Report Overview | Purchase Report

Report highlights:
Overall scores in this newly added sector averaged -20%, indicating significant room for improved engagement and customer experience. Churchill’s winning score was only -8% with the worst performing brand scoring -38%.

NPS data is also available for US consumer homeowner and renters insurance providers | $795 | Learn more

Return to NPS Benchmarks