Europe B2C Benchmarks

UK – Car Insurance

This report includes Net Promoter Scores and customer experience drivers for the following 11 car insurance providers. Purchase the 2011 report and receive last year’s report on a complimentary basis:

  • AA
  • Admiral
  • Aviva
  • AXA
  • Churchill
  • Direct Line
  • Saga
  • Swiftcover
  • Swinton
  • Tesco
  • Zurich

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Report highlights:
Saga kept pole position in the car insurance customer experience stakes. The company outperformed the industry average of -6% by 20 points with a NPS of 14%, similar to its winning score last year of 17%. However, it was in a statistical dead heat with AXA’s online division, Swiftcover, which was new to the benchmark this year.

Europe Package – Car Insurance
Purchase all three car insurance reports for France, Germany and the UK and save 20%. |$2068 | Learn more

NPS data is also available for U.S. consumer auto insurance. | $850 | Learn more

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