Europe B2C Benchmarks

Germany – Mobile Phone Handset / Smartphone

This report includes Net Promoter Scores and customer experience drivers for the following 6 mobile phone handset providers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • Apple / iPhone
  • LG
  • Motorola
  • Nokia
  • Samsung
  • Sony Ericsson

$595 | Report Overview | Purchase Report

Report highlights:
Despite its issues with the iPhone 4 at launch, German consumers scored the iPhone even higher this year at 68%, up from 65% in 2010. Apple’s score of 68% was 83 points ahead of last place and 49 points ahead of the sector average.

Europe Package – Mobile Phone Handset / Smartphone
Purchase all three mobile phone handset / smartphone reports for France, Germany and the UK and save 20%. | $1428 | Learn more

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