Europe B2C Benchmarks

Germany – Mobile Phone Carriers

This report includes Net Promoter Scores and customer experience drivers for the following 4 mobile phone carriers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • E Plus
  • O2
  • T-Mobile
  • Vodafone

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Report highlights:
O2 earned an NPS of 15%, outpacing rival Vodafone which shared the top spot with O2 in 2010. The four companies on average scored an NPS of 3%.

Europe Package – Mobile Phone Carriers
Purchase all three mobile phone carriers reports for France, Germany and the UK and save 20%. | $1188 | Learn more

NPS data is also available for U.S. consumer mobile phone service. | $795 | Learn more

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