Europe B2C Benchmarks

Germany – Internet Service

This report includes Net Promoter Scores and customer experience drivers for the following 7 internet service providers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • 1&1
  • Alice
  • Arcor
  • Kabel Deutschland
  • O2
  • T-Home
  • Vodafone

$695 | Report Overview | Purchase Report

Report highlights:
Telefonica’s O2 brand gained ground this year, displacing Vodafone at the head of the ISP sector. O2 earned a 17% NPS, 25 points above the sector average of -8%.

Europe Package – Internet Service
Purchase all three internet service reports for France, Germany and the UK and save 20%. $1428 | Learn more

NPS data is also available for U.S. consumer internet service. | $950 | Learn more

Return to NPS Benchmarks