Europe B2C Benchmarks
Germany & France – Utilities / Electricity
This report includes Net Promoter Scores and customer experience drivers for the following 6 home insurance providers:
- Direct Energie
- EDF
- E.ON
- EnBW
- RWE
- Vattenfall
$595 | Report Overview | Purchase Report
Report highlights:
New to the benchmark this year, companies providing electricity services in the utilities sector were characterised by low scores across France, Germany, and the UK. Of the 12 brands profiled in these three countries, French niche provider Direct Energie scored the highest NPS at just -13%, 35 points ahead of the sector average for France and Germany.
Purchase the utilities / electricity reports for France, Germany and the UK and save 20%. $952 | Learn more
©2000-2012 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.