Europe B2C Benchmarks

Germany – Banking

This report includes Net Promoter Scores and customer experience drivers for the following 5 consumer banking companies. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • Deutsche Bank
  • ING-DiBa
  • Postbank
  • Sparkasse
  • VR Bank

$495 | Report Overview | Purchase Report

Report highlights:
ING-DiBa, the direct banking brand of ING group in Germany, strengthened its leadership position in the banking sector. ING-DiBa’s NPS increased to 48%, more than 50 points ahead of its nearest major rival, and up 8 points from last year.

Europe Package – Banking
Purchase all three banking reports for France, Germany and the UK and save 20%. $1748 | Learn more

NPS data is also available for U.S. consumer banking. | $1195 | Learn more

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