Europe B2C Benchmarks

France – Mobile Phone Carriers

This report includes Net Promoter Scores and customer experience drivers for the following 4 mobile phone carriers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • Bouygues
  • Orange
  • SFR
  • Virgin Mobile

$395 | Report Overview | Purchase Report

Report highlights:
The virtual network operator Virgin Mobile maintained its leading customer loyalty position with an NPS of 18%, outpacing its network provider Orange despite the shared underlying infrastructure.

Europe Package – Mobile Phone Carriers
Purchase all three mobile phone carriers reports for France, Germany and the UK and save 20%. | $1188 | Learn more

NPS data is also available for U.S. consumer mobile phone service. | $795 | Learn more

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