Europe B2C Benchmarks

France – Internet Service

This report includes Net Promoter Scores and customer experience drivers for the following 5 internet service providers. Purchase the 2011 report and receive last year’s report on a complimentary basis.

  • Bouygues
  • Free
  • Numericable
  • Orange
  • SFR

$495 | Report Overview | Purchase Report

Report highlights:
Bouygues and Free jockeyed for position at the head of the ISP sector, but with Bouygues taking the lead this year at 9% NPS. The sector as a whole did not improve, with the average NPS hovering at only -4%.

Europe Package – Internet Service
Purchase all three internet service reports for France, Germany and the UK and save 20%. $1428 | Learn more

NPS data is also available for U.S. consumer internet service. | $950 | Learn more

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